Perform system support (master data management, process support, testing, validation, documentation and training) regionally for the efficient, effective operations of CellChain and for all internal and external stakeholders.
* Perform CellChain support for user management, master data management and change control. * Build user adoption and expertise in utilizing CellChain to enhance customer engagement and supply chain performance. * Develop and implement CellChain continuous improvement opportunities. * Participate in country launches including corresponding site set-ups and user account set-ups in support of all commercial and clinical launches. * Engage in the short and medium term operational strategy for CellChain with a focus on: * Scaling the business - Customer engagement, New Clinical Trials, Commercial PedALL, DLBCL, Country Launches, New Treatment Sites, New Manufacturing Sites. * Maintaining COI * Maintaining Computer System Validation * Support CellChain system releases performing PQ testing, change control impacts, user training and procedure updating.
Key Performance Indicator(s)
* Implements technology solutions that drive performance in the following Supply Chain KPI's: * Application performance: Application availability, Robust Validation Strategy Data Accuracy: Master Data set-up, user account set-up, Data associations Resource utilization: Timeliness and quality of new treatment site and manufacturing site set-ups * Quality: data setup first-time-right * Front Line Support: User engagement, user satisfaction, escalation as needed HSE (Occupational Accident Rate)
Cognizant is a provider of information technology, consulting, and business process outsourcing services.