Salesforce Production Support Analyst
New York, NY

Job Description

Israel Discount Bank of New York, also known by its registered service mark, "IDB Bank", is a full service commercial bank chartered by the State of New York and a member of the Federal Deposit Insurance Corporation (FDIC). Our liquidity and capital ratios are strong, and we are ranked by Crain's New York Business as the 24th largest commercial bank in the New York area. the Bank provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic status, citizenship status, marital status, military or veteran status, current unemployment or any other legally protected category in accordance with applicable federal, state and local law.

IDB Bank is looking for Salesforce Production Support Analyst who loves complex challenges. This position would be a great fit for an efficient problem solver with fine-tuned decision-making skills.

* Provides production user support for the Salesforce CRM system.
* Experienced and has strong familiarity with Lightning.
* Experience with Integration between Force.com and various systems, platforms, and data migration (Informatica, Mulesoft, Dataloader, etc.)
* Tracks and responds to inquiries, problems and requests for information.
* Identifies problem causes and provides resolution or escalation.
* Maintains database tables, manages system configuration, and creates reports and templates.
* Creates and run scheduled reports, adhoc reports and customized analytical reports.
* Salesforce.com related admin responsibilities such as system configuration and data migration/manipulation.
* Strong knowledge of Salesforce platform services, data and security model
* On-board new hires and make sure proper SFDC roles, profiles are assigned.
* Update Field level accessibility depending on the team's roles and responsibilities.
* Insert, update, and delete Accounts, Contacts, Opportunity, Products, and System Engineers, through Data Loader.
* Troubleshoot Workflow email template issues.
* Troubleshoot Report issues, Dashboard issues.
* Create workflow email alert, field updates.
* Ability to use VisualForce, SOQL and APEX, although advanced coding skills are not required.
* Able to read code, analyze the code to pinpoint the issue.
* Ability to critically review feature requests and make alternate proposals as warranted
* Serve as a trusted adviser to the client.
* Contribute excellence in a highly collaborative, team-oriented environment.
* Bachelor's degree required in Computer Science, Software Engineering, Business.
* Salesforce Certified Advanced/Administrator a PLUS
* Salesforce Trailheads a PLUS
* Minimum of 4 years' experience in any or all of the following areas: systems support, systems administration, databases, system customer support environment.
* Hands-on, in-depth experience with Apex, VisualForce, SOQL/SOSL, Force.com IDE.
* Expertise should include:
* Force.com Applications
* Salesforce Lightning
* Process Builder
* Data Tools such as Informatica, Mulesoft and Dataloader
* Analyze Apex Code - maybe required to write code if needed.


* Salesforce Lightening Experience A Must.
* Financial Services Cloud Experience is a Plus.
* Strong system development lifecycle experience.
* Object Oriented Development Skills.
* Salesforce best practices, Center of Excellence, and Change Control.
* Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
* Experience with Agile implementation methodologies.
* Excellent Microsoft Word and Excel skill set

All your information will be kept confidential according to EEO guidelines.

NO AGENCIES PLEASE