Sales Operations & Systems Administrator
New York, NY

Job Description

Sales Operations & Systems Administrator

Flatiron School is looking for a Sales Operations & Systems Administrator to join our growing team! This position is based in New York City. The Sales Operations & Systems Administrator is responsible for overall support, maintenance and functioning of our sales enablement systems such as Salesforce, Salesloft, ScheduleOnce, Dialpad, etc. He/She will also promote adoption of business strategies through user training and support while working and communicating cross functionally to align with various departments.

DUTIES & RESPONSIBILITIES:

* Acts as an administrator of the Salesforce database, including the creation and maintenance of workflows, custom fields and data flow management processes


* Updates and maintains Salesforce system documentation and Salesforce Best Practices


* Acts as primary contact for all Salesforce reporting requests including support of metrics and revenue reporting, territory penetration and evaluation, support in preparation of marketing campaigns, and others as requested


* Develops and maintains user roles, profiles, security settings, access levels, hierarchies, etc.


* Manage and maintain relevant third-party systems, including SalesLoft, ScheduleOnce, Dialpad, and others


* Develops a solid understanding of sales department-specific business processes


* Develops and documents department specific views, processes, fields, notifications, reports, custom objects, page layouts and workflows


* Provides day-to-day end-user support including implementation, user adoption, system configuration and maintenance, formulas, testing, data integrity, backups, and others as identified


* Utilizes analytical skills to respond to requested additions/changes


* Identifies production risks and areas for improvement; prioritizes, designs and facilitates successful implementation and adoption of new processes.


* Manage data imports, database deduping and database cleanup for data accuracy


* Other duties as assigned



QUALIFICATIONS:

* Bachelor's Degree


* 3+ years Salesforce administrator or related experience, in a tech/SaaS high-growth environment.


* Salesforce Admin Certification required (ADM 201), Advanced Admin (ADM 301) preferred.


* Experience with Salesforce Service Cloud required.


* Prior experience supporting a Salesforce user base of at least 100 users.


* Experience working alongside a team of sales professionals and working in a rapidly changing environment.


* Experience with AppExchange and other third party solutions.


* Excited to grow Salesforce skill by rationalizing/supporting a Salesforce instance for changing business needs.


* Familiarity with relational databases and related concepts is desirable.


* Familiarity with APEX code or SQL queries preferred.



ABOUT FLATIRON SCHOOL:

Flatiron School teaches passionate, creative people how to code. We've been teaching since 2012, and now we're developing software and programs to bring our successful curriculum to more students. We are more than just a school - we are a team of mission-driven individuals trying to align education with reality.

Over our five years as a school, we've helped over one thousand students learn to code and launch careers in tech. To achieve these outcomes, we've never let ourselves stop growing - we've constantly iterated on our curriculum, evolved our teaching techniques, and created technology to improve our students' learning experience.

For the next step in our growth, Flatiron School has joined the WeWork family. In WeWork, we've found a partner who shares the mission we've had since the beginning: to enable passionate people to learn the skills they need to pursue careers and lives they love. And that mission won't change. As part of WeWork, we look forward to working together to expand our in-person and online programs and further increase accessibility to our transformative education.