Job Directory Route/Switch Network Operations Engineer

Route/Switch Network Operations Engineer
Plano, TX

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Job Description

7900 Westpark Drive (12131), United States of America, Tysons, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Route/Switch Network Operations Engineer

On any given day, you will:

Capital One IT Operations has an opening for a Network Operations Engineer in our Operations Advanced Services Tier 3 organization. As a Network Operations Engineer, you will be responsible for leading and ensuring that Capital One best practices and methodologies are applied to the design, deployment and operations of SD-WAN and Edge Network projects. You will also be responsible to provide technical guidance and leadership to engineering teams. You will be the Operational technical point of contact for the customer and provide design, migration and deployment guidance. In addition toCisco IOS and Nexus experience, the candidate must possess strong to advanced knowledge of routing / switching, carrier services and data center services. Candidate will primarily act in a Tier 3 engineering support role for the enterprise data network platforms performing various activities. Such activities include troubleshooting performance issues and performing break-fix network changes. This position calls for a candidate who will help execute against support strategies for data network platform requirements and deployments. The candidate should have experience with and a strong knowledge of Incident, Problem and Change management processes. Candidate will drive technical resolution of High-Severity & Low Severity Incidents. Candidate will provide direct support of Problem Management process, including Post-Mortem participation and presentations. Candidate will help govern device remediation and Operational Resiliency activities.


* Monitor network performance and troubleshoot problem areas as needed
* Create Low Level Design, High Level Design, Implementation Plan, and Acceptance Test Plan documents in accordance with Capital One standards
* Perform installation, configuration, maintenance and troubleshooting of Capital One managed hardware, software and peripheral devices
* Oversee/perform new and existing equipment, hardware and software upgrades.
* Provide Technical leadership and guidance to junior personnel
* Manage and Govern relationships with technology vendors utilized in the enterprise network
* Ensure compliance with departmental and enterprise security configuration standards
* Provide direct support of audit and ad hoc consulting engagements
* Assess vulnerabilities, identify and implement mitigation plans
* Design, deploy and support Edge Networks utilizing industry best practices Cisco IOS, Cisco Nexus and Versa SD-WAN platforms
* Contribute to the development and performance of a migration plan from traditional data center network designs to Cisco ACI
* Own platform life-cycle management
* Ongoing, on the job training
* Operations Tier 3 escalation resource for incident resolution

Successful candidates will possess:

* Exceptional interpersonal, verbal, and written communication skills, including the ability to document solutions, present ideas to cross-functional teams, and explain operational issue background or root cause to vendors and senior leaders
* Strong knowledge of incident management, problem management, and change management best-practices
* Meticulous attention to detail
* A solid understanding of what comprises a scalable, robust, supportable design
* A belief that standardization and automation is the path to happiness
* A bias toward action, along with an internal drive for continuous improvement
* Curiosity. You ask why, you explore, you're not afraid to blurt out your crazy idea. It didn't really kill the cat
* No fear. Big, undefined problems and operational issues don't frighten you. You can work at a tiny crack until you've broken open the whole nut and then clearly explain the issue in a manner that people who aren't as knowledgeable in your area of expertise can understand
* A passion for teamwork
* Automation skills. You know how to script and automate
* Ability to work in a flexible work environment that embraces rapid change, emphasizes continuous learning, and attacks new challenges
* Ability to adequately discuss technical issues with technicians, engineers, and vendors
* Experience working in a large geographically dispersed network environment
* Ability to work as part of an integrated team that is geographically dispersed, as well as work independently as required
* Experience with at least one compute virtualization platform: VMware, vSphere, Microsoft Hyper-V or KVM
* Familiarity with at least one configuration management tool such as Puppet, Chef, Ansible or Salt
* Proficient Python programming skills with object-oriented design principles desired

This position is an operational role. As such, periodic late night maintenance work and participation in an on-call rotation will be required.

Basic Qualifications:

* High School Diploma, GED, or military experience
* At least 1 years of experience in L2 an L3 fabric connectivity and L2 and L3 switching architecture design
* At least 2 years of experience in BGP, OSPF, VDC, vPC, VXLAN, ECMP and Fabric Path
* At least 2 years of experience in all technical aspects of Router and Switching implementation
* At least 1 years of experience configuring and deploying Enterprise-class Networks

Preferred Qualifications:

* Bachelor's degree
* CCNP or CCIE Datacenter Routing and Switching certification
* At least 1 year of SD-WAN experience
* At least 5 years of experience in IT infrastructure
* At least 5 years of experience in all technical aspects of Routing and Switching implementation

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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