Retail Technology Specialist
Tacoma, WA

Job Description

When you love what you do, its more than a job. Its a passion, and a Mission.

We are sure that youve seen our stores, but have you ever considered the employment opportunities found at Goodwill in our Social and Shared Services? We are committed to finding the best Workforce Development and Veteran Services professionals to help the people in our community reach their fullest potential. It also takes a dynamic team of IT, Safety, Facilities Management, Human Resources, Loss Prevention, Accounting, and Marketing professionals to support the infrastructure of our organization.

The Retail Technology Specialist will be responsible for the service and maintenance of computer and related equipment. He/she will provide a technical and hands on approach to given tasks, exceptional customer service, communicate effectively with the Help Desk and End Users, as well as complete regular written reports. This position is full-time with some after-hours work and on-call responsibilities.

Essential Duties and Responsibilities:

* Complete work order tickets as assigned
* Deploy, troubleshoot, and repair computer systems and peripherals, such as pole displays, touch screen monitors, and receipt printers
* Deploy, troubleshoot, and repair intercom systems, such as speakers, amplifiers, and cabling
* Deploy, troubleshoot, and repair industrial label printers and laser printers
* Deploy and maintain server rack equipment, such as uninterruptible power supply (UPS), patch panels, and other equipment stored within the rack
* Install a Windows operating system image via Windows Deployment Services
* Create new Windows images for deployment in a retail and production environment
* After-hours hardware and software deployment and updates
* Provide great customer service initializing and following up on support issues
* Must be able to remote support end users via the telephone and remote tools regarding hardware and software issues
* Troubleshooting of application errors for custom software, network connectivity errors, POTS telephone faults, and electrical/mechanical faults
* Quick analytical skills to provide appropriate information for Tier 3 support (Engineers and Administrators)
* Create solutions to frequent problems to prevent future issues
* Basic typing skills to create reports and documentation
* Other duties as assigned

Education and/or Experience: Two years of experience in an Information Technology field. Two-year degree in a computer or technical-related field highly preferred.

Language Skills: Fluent in English, both written and spoken. As well as the ability to translate technical knowledge into laymans terms.

Certificates, Licenses, Registrations: WA State Drivers License and Acceptable Driving Record. A+ or equivalent preferred.

Other Skills and Abilities:

* Strong understanding of a Windows based environment
* Basic understanding of Microsoft Windows Server, Active Directory, AD Group Policy
* Experience with Microsoft products, specifically the Office Suite
* Basic understanding of a LAN/WAN system
* Must be able to work with multiple teams, departments, and users of varying levels of technical knowledge
* Must be able to work with basic and power tools
* Must be able to work on a ladder
* Must be able to learn new skills quickly and effectively
* Must be able to plan, organize, and prioritize work tasks in a dynamic environment
* Experience with Microsoft Retail Management System (Point of Sale) a plus
* Basic electronics experience a plus, but not required (component level circuitry, soldering, troubleshooting)

Our mission is to help people reach their fullest potential through individual education, job placement and career pathway services made possible by community donations, purchases and partnerships. It takes many talented people to help achieve our mission. We have been serving our community and changing lives for over 95 years - wont you join us?

For more information on how Goodwill serves our community though professional and job training programs, please visit our