Resident Engineer 4
Dallas, TX

Job Description

RESIDENT ENGINEER

PRODUCT KNOWLEDGE: Juniper Networks Routers

SPECIAL REQUIREMENTS: Reporting to the Director of Advanced Services, Americas, this is a highly technical role, providing post-sales on-site support of Junipers Network Products. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers network.

RESPONSIBILITIES: This is a full-time position on-site at the customer location and may require long work hours and on-call support for critical issues. On-site technical support to the Customer may require the following:

To hold design and information gathering workshops with the Customer to understand the Customer's existing network design and technical requirements of new network designs.

To understand the Customer's organizational structure and become familiar with the Customer's network implementation and support processes and procedures to help in designing a network that is available and sustainable.

To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.

To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.

To troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and post production issues.

To raise equipment Return Material Authorizations (RMAs) and to track these through to problem resolution.

To produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the Customer.

To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.

To train the Customer's design, implementation and support personnel to configure and operate the Juniper Networks products.

To assist the Customer to develop Network Operating and Equipment Operating Procedures.

Support design and planning of Juniper MX and SRX Series network routing products among others within the Customer infrastructure.

Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer.

The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

The RE may also be expected to develop secondary skills in other products in the Juniper product portfolio.

QUALIFICATIONS: The ideal candidate for this role must be able to demonstrate the following credentials:

1)Detailed technical experience in the installation and operation IP routers. This includes hands-on operation of management tools and network analyzers.

2)Expert-level understanding of the protocols surrounding IP service provider networks. These skills should include:

* Routing protocol operation (OSPF, IS-IS, BGP-4, and MP-BGP)
* Routing policies at BGP peering points
* VPNs and the associated tunneling technologies (L2TP, MPLS, etc.)
* NAT/PAT and Juniper Services cards
* Understanding of network/router security and common practices are a plus.
* Strong background in scripting languages and automation tools.

3)Excellent understanding of Layer 2 protocols and technologies.

4)Strong Interpersonal skills. Ability to work with multiple departments within the host company in a responsible and professional fashion.

5)Demonstrated ability to manage multiple projects and work under pressure.

6)Self starter, team player, personable, enthusiastic, hard working, and enjoy interfacing with customers on a day to day basis.

8)10-15 years experience with network and/or product engineering

9)Prior customer facing product/network support

10) EDUCATION: BSEE/BSCS, Master of Science preferred