Remedy Administrator Developer
Washington, DC

Job Description

Primary Responsibilities:

* Perform installation, upgrade, configuration, feature design, development & data loads for BMC Remedy applications.
* Responsible for programming work flow, enhancements & integrations with BMC Remedy AR, CMDB, ITSM, SRM, SLM, SmartReporting & SmartIT.
* Create & maintain design specifications, architectural diagrams, & process diagrams supporting & communicating changes to BMC Remedy applications.
* Maintain knowledge of latest BMC Remedy technology.
* Perform customizations of BMC Remedy applications based on guidance with project manager, architect, ITIL practice leads & customers
* Triage & fix defects found in BMC Remedy applications & provide 24x7 on-call support
* Maintain & adhere to source code, configuration management, release management & software engineering best practices.
* Willingness to travel.
* Perform other duties as required.

Required Job Experience (10+ years):

* Perform requirements elicitation, feature design, & feature development.
* Developing & configuring Applications using BMC Remedy technology.
* Experience with & knowledge of BMC Remedy AR System 9.x+, Atrium CMDB 9.x+, IT Service Management 9.x+, SmartReporting & SmartIT.
* Possess strong communication skills & a team player.
* Knowledge of VM-ware, MS Windows & MS SQL-Server platforms.
* Strong communication & presentation skills.
* Strong organization & time management skills.
* Strong analytical & problem solving skills.

Preferred Experience (nice to have):

* Worked in a Department of Defense Help Desk organization or IT Application Development team environment.
* MS System Center Configuration Manager (SCCM), Kinetic Survey, & RightAnswers integrations.
* ITIL v3, Remedy accreditation or certification.

Desired Degree:

* Computer Science, Engineering, Business, Management or equivalent

Active DoD Public Trust or Secret Clearance Required

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.