Reliability Engineer-DevOps
Chicago, IL

Job Description

Deloitte leads with purpose, solving complex issues for our clients and communities. Across disciplines and across borders, Deloitte Global supports our network of member firms by developing and driving global strategy, programs, and platforms, and creating new solutions and transformational experiences. Our people share a passion for igniting change and a strong service orientation that shapes our organization and those it supports.

In your role as the DevOps Engineer you will be responsible for the implementation of tools and processes which enable rapid development and deployment of software. Your mission is to embrace continuous integration/deployment in a delivery pipeline that will perform automated quality checks, deploy cloud infrastructure and applications quickly, and provide operational metrics that can be consumed by development teams. An ideal candidate for this role will have a blend of development and operational experience that provides them with a good understanding of the developers they are working with, while also balancing customer satisfaction and maintaining critical systems uptime.

The DevOps Engineer has the day-to-day operations accountability for specific applications. The Sr. Analyst works closely with team leadership to ensure integration of operations and maintenance to team standards. He/she will have experience in Agile/Lean, DevOps, and an understanding of the tools to support such as ALM, Kanban, etc. He/she exhibits a high service attitude and operations discipline to deliver a 24x7, highly-available and highly-performing, production applications.

He/she reviews incidents and project deliverables insuring his/her activities meet or exceed service level agreements, and that requested work is completed on time. He/she will look for opportunities to drive down the MTTR and MTBF with a focus on the automation of any repetitive tasks, proactive notification, and application self-healing. He/she has proven experience in the system operations and administration of multiple applications.

In this role you will partner with your DevOps peers - DevOps Release Managers and DevOps Platform Engineers - to deliver a fully automated end-to-end release management process.

Responsibilities:

* Lead team initiatives to continuously refine our deployment practices for improved reliability, repeatability and security. You'll create plans, collaborate with other DevOps team members, and coordinate with development and business teams. These high-visibility initiatives will help to increase service levels, lower costs, and deliver features more quickly.


* Write code and scripts to automate provisioning of services and to configure services, using tools and languages including Azure CLI / API, PowerShell, Ruby, Python, Bash, and Git.


* Design effective monitoring / alerting (for conditions such as application-errors, high memory usage) and log aggregation approaches (to quickly access logs for troubleshooting, or generate reports for trend analysis) to proactively notify business stakeholders of issues and communicate metrics, working closely with these stakeholders, using tools including AlertSite, SCOM, and New Relic.


* Configure build pipelines to support automated testing and deployments using tools including Chef, VSTS, TFS, and SonarQube to test code quality. You'll configure these pipelines for specific products and help optimize them for performance and scalability.


* Help refine DevSecOps security practices (including regular security patching, privileged account management, SSL certificate updates, minimum-permission accounts and policies, encryption) in compliance with Deloitte security standards and regulations, implement, and verify them, using tools including VigilantShield, HP Fortify SCA, Qualys to analyze and verify compliance.


* Clearly document and diagram deployment-specific aspects of architectures and environments, working closely with Various teams to create application runbooks, playbooks, and knowledge base documents.


* Troubleshoot issues in production and other environments, applying debugging and problem-solving techniques (e.g., log analysis, non-invasive tests), working closely with Development, QE teams.


* Suggest deployment patterns & practices improvements based on learnings from past deployments and production issues, collaborate with DevOps team to implement these.


* Promote a DevOps culture, including building relationships with other technical and business teams.


* Bachelor's degree in Computer Science, Business Information Systems or relevant experience and accomplishments.


* 5 years of experience in the IT field.


* 3-5 years of Release Management Coordination/Engineer experience managing builds through development, QA, UAT through to production.


* Strong PowerShell experience required


* Understand how to automate builds for developer environments from development through production within a Continuous Delivery model.


* Experience of practical implementations of Continuous Integration and Continuous Delivery tools with VSTS, Jenkins or comparable technology or tools.


* Must understand the Scrum Agile methodology and have worked on a Scrum team.


* Strong experience with cloud services - Azure preferred


* 2+ years of Linux/Unix/Windows/SharePoint/SOA system administration with experience in an environment with 500+ servers


* Experience with configuration management tools such as Ansible, Chef, or Puppet


* Knowledge of SQL, and non-relational (NoSQL) databases


* Knowledge of networking, firewalls, load balancers etc.


* Knowledge of best practices for IT operations in an always-on, always-available service model


* Exceptional communication skills and the ability to communicate appropriately with technical teams.


* Excellent influencing and reasoning skills; good at conflict resolution and consensus building.


* A strong understanding of Windows administration


* Fluency in at least one programming language such as Ruby, Java, Scala, JavaScript / Node.js, Python, Go, C#, or C/C++


* Familiarity with at least one IAC / CM tool such as Terraform, Ansible, Chef, or Puppet


* Familiarity with at least one code build / deploy tool such as Jenkins, VSTS, UrbanCode Udeploy


* Experience with monitoring / alerting tools such as New Relic, AlertSite, Keynote, SCOM


* Experience with log aggregation tools such as, Logpacker or Splunk



After hours on-call support occasionally required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment. If you are not reviewing this job posting on our Careers' site (jobs2.deloitte.com) or one of our approved job boards we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at jobs2.deloitte.com

Requisition code: DE19USAGTS005LN1494

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