Relationship Manager, Reporting & Analytics
Chicago, IL

Job Description

Seeking a candidate with solid understanding of reporting / dashboarding capabilities, KPIs, requirements definition, and report development processes.

The role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectation from the business, as well as a very solid understanding of an enterprise reporting environments and industry best practices.

Responsibilities

Role Specific Responsibilities

* Work with service leaders and reporting leadership to define a consistent reporting approach shared services.


* Work with service leaders to identify appropriate service KPIs and establish approaches for reporting on them.


* Help design reports and reporting dashboards that deliver interactive information to customers and leadership.


* Lead monthly reporting processes, and help with continuous improvement of the processes.


* Develop and facilitate user management processes and requests.


* Lead communications and adoption program for reporting solutions.


* A strong desire to produce quality work, adopt standards and adhere to those standards.


* Assist with gathering and tracking user feedback related to reporting.


* Track reporting enhancements and assist with prioritization of the enhancements.



Additional responsibilities regardless of team include:

* Accountable for execution according to established standards, procedures, and processes


* Ensure optimization and performance of the hardware and virtual infrastructure


* Monitor the Service Desk system to ensure ongoing report accuracy and effectiveness


* Responsible for awareness and compliance to policy and guidelines of the Information Security Management


* Report any breaches in information security or policies



People Management

* Provide knowledge transfer to team members and IT teams related to reporting


* Participation in global working groups responsible for the deployment and development of global technology systems and infrastructure


* Provide input into peer performance reviews



Knowledge Sharing / Documentation

* Contribute to, produce and maintain processes, procedures, operational and architectural documentation


* Change Control - ensure compliance with Processes and adherence to standards and documentation


* Assist in training new staff in reporting processes and procedures


* Work with GTS leadership and service teams in reviewing documentation and aligning KPIs to critical steps in our service operations


* Adoption - lead efforts to communicate, train and overall drive adoption of new and or enhanced reporting.



Education (degree): Bachelor's Degree

Other (Explain): College Diploma in Computer Science or equivalent industry experience

Years of Experience:

* 5+ years of broad-based IT experience with technical knowledge of reporting technologies and approaches, data integration, and KPI development.


* Demonstrated experience in requirements definition



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment. If you are not reviewing this job posting on our Careers' site (jobs2.deloitte.com) or one of our approved job boards we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at jobs2.deloitte.com

Requisition code: DE19USAGTS006AJ1953

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