Regional Travel Team Support Analyst
Jersey City, NJ

Job Description

Business Overview:

Travel Team Support Analyst is primarily responsible to provide support to business travel and entertainment related areas for BNP Paribas North America. Support Analyst is responsible for invoice reconciliation, internal client resolution and controls and reporting support.

Responsibilities (include but are not limited to):

* Internal Customer Service Primary Contact
* Answer the Travel Hotline
* Monitor the NA Travel mailbox
* Respond promptly to internal client needs
* Corporate Cards Management
* Manage corporate card request process
* User Administration for the BoW's Centresuite website
* Process Employee Exit notifications in the Exit Process System.

o Close corporate cards based on the exit listings

o Review Travel Bookings and coordinate cancellations with Business Lines

* Reconciliation of BoW BTA statement with TMC air report (Zup2 file)
* Liaise with Bank of the West Ops Manager to resolve issues
* Car Services
* Main contact for Car Services companies
* Manage issues and resolutions, maintain an issue control log
* Reconcile invoices
* Send employee updates to vendors
* Corporate Security
* Work with NA Travel Team and Corporate Security in case of crisis
* Keep Team apprised of GardaWorld and CWT travel related notifications
* Corporate Housing
* Work with Housing Agency and requestor on requests
* Maintenance and processing of monthly invoices
* Concur Expense Tool
* Main internal contact for issues and resolutions, including RTS submissions
* Assist employees with resetting their password and access issues
* Support IT with system feed issues and resolutions
* Concur Online Booking Tool
* Liase with TMC on issues and resolutions
* Maintain issues control log
* Reporting
* Distribution of Monthly G&E Compliance Reports
* Monthly Upload of CWT, Car Service and Concur files to DER
* Monthly creation of Credit Card past due reports and email notifications to cardholders who are - 60 and 90+ days past due
* Miscellaneous Support
* Update and Maintain Echo'net and Sharepoint sites for Travel
* Basware Technical Validator
* Follow up with vendors (TMC, Credit Cards, Corporate Housing, Car Service ) to ensure reports are received on time
* Back up and support NA Travel team where necessary
* Attend travel related meetings, both internal and with vendors and update team meeting deck and take minutes of team meeting

Understand the various vendor relationships and related SLA agreements

* Project Management
* Work on special projects as required

Minimum required qualifications

* Strong communication and organizational skills to collaborate and communicate with Premises and Travel team members, IT and business stakeholders
* Ability to problem solve and to effectively anticipate and identify business needs and recommend solutions to business problems
* Proven decision-making capabilities and sound judgement

Preferred qualifications:

* Possess a solid understanding of the NA Travel Policy
* Experience with Word. Excel and Powerpoint
* Capable of working independently

FINRA Registrations Required:

None

Primary Location: US-NJ-Jersey CityJob Type: Standard / PermanentJob: MISCELLANEOUSEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 2 yearsSchedule: Full-time Behavioural competency: Communication skills - oral & writtenTransversal competency: Analytical Ability

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