Regional Manager, SAP EMEA
Stockholm, AB

Job Description

Job Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.

We actively seek a Regional Manager, SAP for our EMEA Theatre. This is a remote role that can be based anywhere in the UK, France, Germany or Sweden.

Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

Position Summary

The role of the Regional Manager, SAP - EMEA is to lead the regional SAP support team to provide exceptional remote-based support for mission-critical SAP ERP applications as part of our global customer support team. This includes, developing team skills, working with clients, creating and retaining high client satisfaction ratings. This hands-on management position has the responsibility for researching, troubleshooting and supporting of multiple SAP Products for our global clients who use SAP 4.x and ECC. The role of the Regional Manager requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments. This SAP support organization is responsible to ensuring that our Clients have the most accurate, timely and complete support available from any vendor in the industry. The right person for this role will be viewed as the "evangelist" and "expert" for the Product Delivery organization both internally and externally.

Essential Duties and Responsibilities

* Build, grow, and evolve a strong, cohesive team to deliver SAP support for our Clients including defining skill requirements, guide the sourcing and hiring of candidates, and utilizing industry contacts to attract top talent, etc.
* Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
* Lead the SAP Product Delivery team to achieve all Client and Employee satisfaction targets while managing to financial targets
* Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
* Provide in-depth knowledge of the Support delivery process
* Collaborate with team members in a virtual team environment to extend field experience to different client situations
* Manage one or more key assigned accounts as a technical/functional advisor
* Develop application break fixes for critical product defects
* Create scripts to identify, analyse and correct data issues
* Be a pro-active leader within a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
* Provide expertise, guidance, and participation during the sales cycle to the Sales team to enable them to articulate how and why we deliver the highest quality products in the industryCommunicate effectively across various organizations within Rimini Street (e.g., sales, marketing, account management, client on-boarding, support, etc.

Additional Duties and Responsibilities

* Other job related duties and responsibilities may be assigned from time to time

Qualifications/Skills/Experience

Education

* Bachelor Degree in Computer Science or related field or equivalent experience

Location

* UK, France, Germany or Sweden

Experience

* 10+ years relevant SAP Software Product Support experience - Techno-Functional Skills needed• 5+ years of relevant Management Experience in hiring, leading, mentoring teams of 7+ SAP Support teams• Expert level Functional and/or Technical Expertise in multiple SAP ERP modules, such as: Finance, Logistics• Knowledge of localizations: architecture, implementation and key functionality • Expertise with SAP 4.x and ECC platforms, including full life-cycle implementation experience, configuration and administration of the application• Knowledge of SAP maintenance/patching mechanics and SAP architecture• Demonstrable history solving complex problems across multiple modules

Skills

* Superb trouble-shooting skills and tenacity in problem solving• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients• Strong knowledge of key application functionality, tables and relationships• Deep knowledge of SAP customization/extension methodologies• Excellent development skills using SAP toolset would be an advantage • Excellent interpersonal, presentation and communication skills - verbal & written

Desired Qualifications

* Ability to think critically and make clear and well-reasoned decisions
* Exceptional Leadership skills as well as the ability to build and maintain strong peer relationships, gaining trust and confidence from all levels within the organization
* Self-starter who is able to take initiative with process improvement
* Experience with localizations and global implementations would be an advantage
* Well-developed presentation and communication skills; effective working with clients
* Open, direct, and informative management style; the ability to develop relations based on trust, confidence and respect
* Ability to multi task multiple projects, issues and tasks
* Foster a collaborative, and supportive work style
* Ability to scale and manage change within a rapidly growing business
* Ethical with highest standards of integrity

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Company Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,700 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $3 billion in maintenance costs.

Be Treated Like the Best

* Rimini Street hires only the best - and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
* No bureaucracy, thousand-page rule books or politics - just everyone working together to build a great company through service excellence and client success
* Work hard, play hard environment - Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
* We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
* All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

* Trading on Nasdaq: RMNI since October 2017
* Added to the US Russell 2000® Index in 2018
* Over 1,700 active clients, including 98 of the Fortune 500 and Global 100
* 2018 Q3 revenue results of $62.6 million, a quarterly increase of 17% year over year
* Supports client operations in 119 countries

Recent Industry Recognition

* Received 33 awards in total in 2018, including 23 awards for excellence in customer service from the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
* Honored with three Company of the Year awards in 2018, including two gold Stevie awards
* Made the 2018 list for Bay Area Top Places to Work
* The Rimini Street Foundation recognized with a Golden Bridge award in 2018 for Corporate Social Responsibility Program of the Year

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.