Quality Assurance Manager
Chicago, IL

Job Description

Over the past several years, Deloitte Tax LLP ("Deloitte Tax") has had great success in delivering technology-enabled tax services to its clients. As a result, Deloitte Tax is expanding its Technology group. The Tax Transformation group is focused on developing new service offerings and technology solutions that assist us in delivering tax services to our clients. This is an ideal opportunity to be part of a cutting edge and innovative start-up environment within the larger Deloitte Tax organization.

Description:

The Tax Transformation QA Manager plays an integral role in our Tax Transformation QA team as an individual responsible for leading quality assurance efforts across STAC products. This involves working across Tax Transformation and other Deloitte Tax products to create testing strategies to manage delivery quality products. The Tax Transformation QA Manager will work with onshore and offshore QA analysts to provide best in class quality assurance activities to create products with quality that meets or exceeds client expectations and delivers value that is aligned with the Deloitte brand.

Responsibilities:

* Work with Product Owners and Business Stakeholders to create QA approaches / plans for each product
* Hire and train qualified QA analysts, based both in the US and in USI. This includes manual and automated testers
* Manage and oversee quality assurance execution for each of the STAC products per the agile testing guidelines - touch base frequently with product owners to ensure their product needs are met
* Work with Tax Transformation QA leadership to design testing solution that meet the needs of the tax products - this includes manual and automated testing, and other testing types such as performance and security testing
* Work with the QA analysts to consistently and constantly train and mentor them to improve their knowledge of the application functionality and underlying technology
* Lead Community of Practice efforts to define / improve QA standards and to ensure all product QA teams are executing to these standards.
* Identify and remove any blockers for the Product QA teams
* Closely work with offshore QA team, QA leadership, Dev, BA, PO, DevOps and QA Automation team to deliver automated testing solutions
* Help and assist with management of vendor support resources
* Participate in product and QA meetings to add value from quality perspective
* Provide status reports to Tax Transformation leadership and other management teams

Qualifications:

Required:

* Bachelor's degree in computer science, computer engineering, electrical engineering, or related technical field
* Minimum 5 years of experience as QA Analyst, including automated testing and 4 years as a QA Manager
* Experience in test management tools such as ALM, Microsoft Test Manager and JIRA
* Experience in working with automated testing frameworks
* Experience in managing offshore teams
* Experience with traditional testing types, includes manual, automated, regression, integration, smoke, performance, and security testing
* Must have experience in testing custom-developed applications
* Ability to travel as needed
* Must live in Chicago or be willing to relocate to Chicago

Preferred:

* SQL skills and overall experience working with relational databases
* Experience in developing and managing Testing strategies and processes
* Experience with scripting tools such as VB or Java script
* Knowledge of web-based technologies
* Knowledge of micro services
* Exceptional attention to detail and strong communication skills (written and verbal)
* Quick learner, proactive individual with the ability to work in a dynamic, fast-changing environment
* Ability to prioritize tasks and flexible to work on multiple assignments
* Must be proficient with MS Office suite

How you'll grow:

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits:

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture:

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship:

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips:

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals

As used in this posting, "Deloitte" means Deloitte Tax LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: E20CHITMGRSM001-TTO

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