Quality Assurance Engineer
Framingham, MA

Job Description

It is rare to work at a company where you can help make a difference, even help save a life, and feel a sense of pride and accomplishment in your work. Here at Rave Mobile Safety, you will have that opportunity. We are a SaaS solution and our suite of products are designed to foster quick, relevant, and actionable communication during times of high stress. Keeping people safe is our business.

Join our growing QA team. As Rave's product portfolio continues to expand, we have added new opportunities. If you are a results driven, self-motivated, Quality Assurance Engineer with the desire to work in an exciting, entrepreneurial environment, we want to talk to you!

What you'll do:

* Evaluating issues identified by our clients and customer support team; documenting defects or clarifying procedures as necessary.
* Serving as the "quality advocate" for Rave products, working until all critical issues are universally recognized and resolved.
* Defining, executing, and maintaining manual test scripts.
* Working with automation engineer to automate manual test scripts.
* Coordinating activities across customer support, engineering, product management, and QA teams to resolve issues in timely fashion.
* Participating in reviews of functional specifications; recommending modifications to maximize system functionality and quality.
* Analyzing functional specifications and defect reports; creating and/or maintaining manual test plans to fully exercise the referenced functionality.
* Executing manual test plans/cases as part of defect resolution, system test, regression test, and post-release testing.

Who you are:

* Minimum 3-5 years professional experience in software quality assurance.
* Thorough knowledge of web application testing including system, end-to-end, regression, and performance.
* Experience testing and troubleshooting mobile applications running on iOS, Android operating systems.
* Experience testing REST APIs using scripting or tools like Google's Postman
* Ability to work in a fast paced Agile environment.
* Ability to use Browser development tools needed to test and troubleshoot web applications.
* Ability to write SQL queries to mine data for product testing and troubleshooting.
* Ability to work effectively and communicate with members of the development team.
* Strong troubleshooting skills and root cause analysis.
* Ability to rapidly deliver and iterate on new products and feature enhancements, from initial product development through launch.
* A passion for excellence and high productivity, motivated by providing Rave's customers with an excellent user experience.
* Ability to communicate clearly in writing, by phone, and in person.
* Willing to support occasional after-hours and weekend validation activities in response to new releases or critical issue investigation.

Above and Beyond:

* Experience using defect tracking tools such as JIRA, Quality Center.
* Experience developing performance / scalability testing.
* Experience with Security Testing.
* Thorough understanding of HTML and XML markup languages along with JSON used for server to browser communication.
* Experience with .NET/C#.

Why you'll love it here:

* We build a very important product that has serious, life-saving implications but we don't take ourselves too seriously!
* Competitive base salary
* Ongoing training and coaching for career development
* Comprehensive medical, dental and vision coverage with significant company contribution
* Long and Short Term Disability
* 401K retirement savings program
* Employee Assistance Program
* Extremely generous paid time off
* On-site gym
* Pet Insurance
* Flexible hours
* Lively culture including happy hours, free lunch twice per month, company outings and more

Rave Mobile Safety is an Equal Opportunity Employer and utilizes the E-Verify Employment Eligibility Verification process.