Provisioning Technician
Chicago, IL

Job Description

Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk. Offering a comprehensive portfolio of managed security services, security testing, consulting, technology solutions and cybersecurity education, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries. For more information about Trustwave, visit https://www.trustwave.com.

A Provisioning Technician is responsible for:

* Implementing security devices and services that enable delivery of managed security services into a variety of simple to complex network environments.
* Handling all aspects of the Provisioning process for Implementation Services including: design review, data gathering, equipment and system staging, configuration, installation, troubleshooting and activation of services for delivery by Trustwave Security Operations Centers.
* Interacting extensively with customers and partners.
* Educating customers on how to use their security services to ensure a successful MSS experience.
* Use strong TCP/IP networking skills and deep technical knowledge in one or more security products
* Implement best practices for security device provisioning specific to the customer environment
* Build, configure, and deploy security devices and services supported by MSS
* Work independently on low to medium complexity customer orders
* Work with Project Managers on specifically designated customer projects
* Work under pressure on multiple projects with tight schedules
* Interface with a variety of customers in a polite, positive and professional manner
* Take responsibility for customer satisfaction and overall success of provisioning projects
* Perform basic project management functions on all projects
* Apply a broad base of hardware, software and networking technical knowledge

Requirements:

* Two plus years of information security or network Technician experience
* Palo Alto Networks
* Palo Alto Firewalls
* Excellent customer service skills
* Excellent analytical thinking and problem solving skills
* Strong oral (phone) and written (email) communication skills
* Self managed and team oriented
* Deadline and detail oriented
* Highly motivated

Must have advanced skills or knowledge in some of the following:

* Network Security Architecture Design
* TCP/IP Networking Configuration & Troubleshooting
* Router & Access Control Device Configuration & Troubleshooting
* Unix / Linux Operating System Configuration & Troubleshooting
* Firewall Policy Design & Management
* IPtables/Packetfilter Firewall Management
* Sourcefire/Snort Based IDS/IPS Management
* Check Point Firewall, Juniper, Cisco, Fortinet, Watchgard Firewall Management
* Strong experience with Cisco ASA next generation firewalls
* IBM/ISS, Tipping Point, McAfee, Symantec, Cisco, Juniper IDS/IPS Management

Education:

We prefer college-educated applicants, but at minimum, high school diploma or equivalent is required for employment.

Trustwave is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

To All Agencies:

Please, no phone calls or emails to any employee of Trustwave outside of the Talent Acquisition team. Trustwave's policy is to only accept resumes from agencies via the Trustwave Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Talent Acquisition team. Any resume submitted outside of this process will be deemed the sole property of Trustwave and in the event a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.