Project/Program Management Analyst - Colombia
Bogota, NJ

Job Description

About NCR

NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

POSITION SUMMARY:

As a Project/Program Management Analyst, you will engage on multiple projects thru its different stages and interacting with different areas within the company.

The Project/Program Management Analyst is integral member of the Business Operations Team within the Caribbean and Latin America Region (CLA) whose main objectives are to drive service excellence, assuring a superior customer experience while focusing on maximizing operational efficiency. This is to be accomplished through smart analysis of data to understand the gaps between where we are and where we want to be. To then involve and inspire people, execute projects, action plans, and promoting disruptive innovation that enables the necessary transformation to position ourselves at the next level.

POSITION DESCRIPTION AND KEY AREAS OF RESPONSIBILITY:

* Data Analysis
* Process Improvement and transformation
* Operational Efficiency
* Position accountable for ensuring the successful design, development and deployment of global service processes and related infrastructure
* Position impacts the business by building new service capabilities and/or improving operational efficiency
* Position responsible for being subject-matter experts regarding the processes/infrastructure for which they are responsible and are key contributors during development and deployment; In addition to planning and budgeting, position often leads and manages the overall realization effort
* Presents and gains agreement for problem isolation, solution creation and implementation plans; Isolates standard problems
* Forms project team, facilitates project binder content, conducts project team meetings, owns meeting minutes and risk/issue documentation and resolution
* Analyzes, designs, and develops well-defined methods and procedures for service related activities.
* Provide support to operational personnel, monitor process performance, drive standardization and manage changes
* Develop and implement consistent processes and infrastructure globally to support (new and existing) service capabilities and drive down operational cost
* Provide support to service operations personnel to ensure consistent process execution and contain cost
* Monitor process execution and identify areas for improvement;
* Collaborate with operational teams and other support organizations to deploy process and/or infrastructure changes when needed
* Responsible for the analysis, design, and development of well-defined methods, procedures, and programs for service-related activities' Lead and contribute to the deployment of new processes, systems and related infrastructure and provide support to personnel who directly support customers
* Determine ways to simplify or eliminate redundant or unnecessary steps/activities resulting in further efficiencies in cost and speed; Propose, develop, and implement processes that address NCR business needs
* Secure process owner sponsorship and all approvals; Gather global requirements;
* Provide key input for training development
* Subject Matter Expert (SME) for global processes and process architecture
* Understand and communicate process capabilities; Ongoing maintenance of process documentation; Share process knowledge with local or global process owners, as well as with end users
* Provide ongoing support of assigned business processes;
* Gather, define and document system/tool business requirements;
* Assist IT in the development of functional specifications
* Provide thought leadership in creation of infrastructure architecture
* Manage deployment of new capabilities (processes, systems & infrastructure) from SAT/UAT through Go Live; Manage ITS activities (e.g., application, system, network upgrades) for customer deployments
* Coordinate business user testing activities; Develop user documentation and training materials and train global end-users when necessary
* Execute customer implementation process
* Develop and communicate business justification for projects/programs
* Prepare cost/benefit analysis (ROIs, etc.) with process/system owner; Track financial activities related to projects/programs
* Work with stakeholders (internal/external) to set priorities and manage activities; Provide status reports to management and other stakeholders

BASIC QUALIFICATIONS:

TECHNICAL/VOCATIONAL CERTIFICATION

* 3-5 years of related experience
* Experience in application of process improvement methods and tools such as reengineering, structured problem solving, change management, and program management is an asset
* Must know how to provide leadership among peers and higher level managers and possess excellent interpersonal and communication skills
* Analytical Skills to work with large amounts of data: facts, figures, and number crunching. You will need to see through the data and analyze it to find conclusions. (MS Excell, Qubos, Data mining, predictive analisys, etc)

PREFERRED QUALIFICATIONS:

* Bachelor's degree in a business or technical-related discipline; such as Business Administration or Information Technology

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.