Project Lead (Sacramento Ca and Oakland Ca)
Oakland, CA

Job Description

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE: PROJECT Leader (III)

LOCATION: Sacramento Ca and Oakland Ca

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

The Incumbent is responsible for the successful implementation of NCR Point of Sale solutions for small to medium sized customers, including hardware and software implementations, while ensuring customer satisfaction and quality.

* This position is a front line representative responsible for understanding and fulfilling customer needs immediately after new systems/solutions are sold.
* This position typically reports to the Implementation Manager or Operations Manager.
* The Incumbent is able to independently implement a new solution from start to finish on moderately complex to complex projects. Complexity is defined by project scope (number of modules, uniqueness of site, site count for a single project) and level of risk. An example of a moderately complex project is implementation of 1 customer site with Aloha's core POS product only. Managing the project from start to finish includes the following:
* Take the hand-off from sales - Own and Manage Customer Expectations
* Consult with the customer to determine their specific needs as it relates to implementation
* Translate those needs into a project plan and timeline
* Completely configure the Aloha system to meet the customer's needs and/or oversee the configuration work if performed by other team members
* Conduct dB review to confirm alignment with customer priorities
* Oversee the installation of the system (typically installed by Customer Engineers/Field Service technicians)
* Train end-user customers
* Provide "go live" support and post-installation support for period not to exceed two weeks after installation followed by sign-off and transparent transition to support infrastructure.
* Produce positive customer experience and an NCR reference account.
* The above may be in a Table Service or Quick Service environment; proficiency in both is preferred but not required at this level.
* Other resources, such as other Implementation team members or Customer Engineers may assist the Incumbent on larger projects.
* Responsible for providing install metric data to customer and internal organizations
* Typically requires travel to customer site to present and demonstrate the toolset; 10-40% travel in customer facing role/ project oriented assignments.
* Ensures site is 100% fully functional per sales contract.
* Position is required to work across multiple functions including IT, Operations, Sales Support, Customer Support, and Sales
* Position may be required to document business processes and requirements in order to implement the most effective solution for the customer
* Researches, interprets, and assesses factual information for accuracy
* Identifies inconsistencies in data or results

BASIC QUALIFICATIONS:

* Technical Certification or equivalent experience
* 1+ Years related experience
* Previous experience in restaurant industry
* Experience with MS Office tools such as Excel, Word, and PowerPoint
* Excellent communication skills; Ability to effectively communicate and present across multiple business functions
* Experience working directly with customers and end users
* Prior experience in software configuration or equivalent extensive experience as an end-user or support technician (help desk) for the Aloha software
* Ability to travel to customer sites

PREFERRED QUALIFICATIONS:

* Previous experience in related technology field
* Experience with customer support, troubleshooting, analysis and/or resolution

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.