Job Directory Amazon Program Manager

Program Manager Amazon
Seattle, WA

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About Amazon

Job Description

The mission of Shopping Expansion and Experience (SEE) team is to build new customer shopping experiences. Through advanced algorithms, machine learning and large-scale data processing, we help customers find the right products & services for their shopping needs. Our experience today spans a global footprint with multiple devices powered through Alexa Voice Technology.

Primary Responsibilities:

As a Program Manager within the Shopping Expansion and Experience team you will:

* Establish business processes and policies as well as metrics and indicators for success
* Measure and analyze existing programs and models for opportunities to innovate and improve, providing additional benefits to customers
* Manage data gathering process for model development
* Manage improvements on external benchmarks and customer satisfaction studies
* Collaborate with stakeholders acorss multiple business and technical teams to define and deliver on agreed upon milestones.
* Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs