Production Support - Java
Plano, TX

Job Description

Job Description:

This role is to provide incident and problem management services. Communicate for all high priority production impacting issues.

Accountable for overall stability for the LOB supported. Manages triage events for all severities, drive to restoral and root cause identification.

Creates, updates, completes incident tickets for all production events. Identifies improvement opportunities, and ensure corrective actions are documented and completed.

Provide hands on support and lead the Support Team within the technology environment, collaborate with business partners, project & initiatives teams and support systems through maintenance, implementation, problem resolution and proactive monitoring ensuring stability of Production environments.

Required Skills

B.S / B.E./ B Tech /

Intermediate level Java

Advance level Unix

Sound knowledge on Ms-Office

Effective Communication - Clear, Concise & Ability to articulate Problem/Solution to audiences of varying technical/business backgrounds

Should be able to lead conference calls with tech and business users

Good documentation skills - Required to close the tickets and/or send updates/reports to various stakeholders

Organizational and Multi-tasking skills.

Desired Skills

M.E./M Tech

M.C.A [with B.Sc., B Com, BBM]

M.Sc. (Computer Science, IT, S/W, Mathematics, Electronics, Physics, Statistics)

Posting Date: 06/26/2019

Location: Charlotte, NC, Gateway Center, 901 W Trade St, Plano, TX, BUILDING A, 7105 CORPORATE DR, - United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift