Production Monitoring/ Incident Management Analyst
Springfield, VA

Job Description

Bart & Associates (B&A) is recruiting for a Production Monitoring/ Incident Management Analyst to join our team on a Federal contract in Springfield, VA!

We are seeking a candidate who will be a part of a dynamic and energetic team responsible for the continuous monitoring (24x7x365) of multiple DHS Customs and Border Protection (CBP) Passenger Systems Program Directorate (PSPD) applications and responding to alerts and potential issues. The person should be willing and able to work various shifts to accommodate 24-hour coverage if needed. The person must be able to multitask and manage multiple systems individually or as part of a team. This work includes leveraging various automated and manual performance reporting monitors to determine if an issue exists and its severity, timely reporting of events and performance statistics, contacting the group responsible for the application and providing a recommendation for a resolution of the incident. A detailed record of all incidents and their resolutions shall be tracked for future evaluation and trending purposes.

This person may interact with project leads, project managers, department liaisons, and key government staff. The person may also collaborate with other analysts, infrastructure support personnel, and application support personnel. Consequently, this role requires excellent customer service, verbal and written communication skills and the ability to work closely with CBP to identify and resolve IT issues.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

* Monitor various CBP applications to proactively identify system disruptions and preempt enterprise outages.
* Monitor applications and ensure that required Service Level Agreements (SLAs) are met.
* Notify internal and external departments of performance issues and trends.
* Support maintenance and monthly outages.
* Review and update tickets with most current status information.
* Incorporate monitoring of any new applications or systems.
* Review and suggest monitoring tools as needed.
* Monitor and support the Testing, Education, and Production environments.
* Develop after action reports and provide inputs to hot washes pertaining to the following as needed.
* Scheduled server maintenance.
* Root Cause Analyst (RCA) and follow up both internal and external.
* Provide updated reports for monthly PMR presentation and review .
* Provide documentation and presentation support as needed.

REQUIRED SKILLS:

* US Citizen (required).
* Associate's Degree.
* A minimum of five (5) year of experience in IT system through troubleshooting application maintenance and network operations (required).
* Comply with minimum security clearance requirements (required).
* ITIL experience or certification (preferred).
* Experience with US Government systems (preferred).
* Must be proficient in the following MS Products:
* MS Office (Word and Excel)
* Visio
* PowerPoint


* Experience with automated monitoring and performance management tools (i.e. Auto Ops, App Dynamics, Splunk, etc.) (preferred).
* Demonstrate excellent written and verbal communications skills.

CLEARANCE REQUIREMENTS:

* An ACTIVE CBP clearance or an ACTIVE Top Secret clearance will be required to be considered.

Bart & Associates (B&A) has been a systems integrator of information technology solutions for 30 years. Our mission is to use our depth and breadth of technical knowledge and expertise to ensure our clients have optimum IT solutions to meet their goals. We are a company whose accomplishments exemplify the skills, dedication, and commitment of our most valuable asset: our people. B&A provides strategic, enterprise, application, and technical infrastructure solutions, including customized and Commercial-Off-The-Shelf applications. Our service lines include: Human Capital Management, Operations & Enablement, Integration & Analytics, Modernization & Transformation, Agile Delivery, and Certified Hosting. We have a strong focus on innovation with an in-house Research and Development team and we offer full time employees a 100% premium paid medical plan option, which includes coverage for medical, prescription, dental, vision, life insurance, AD&D, disability, teledoc, and accident insurance. Headquartered in McLean, VA, B&A was named one of Virginia's Best Places to Work in 2018.

EEO

B&A provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. B&A complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy covers conduct occurring at B&A's offices, and other workplaces (including client sites) and all other locations where B&A is providing services, and to all work-related activities.

EEO IS THE LAW - If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact B&A Human Resources at 703-821-0030.

As a Federal Contractor, B&A is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information regarding your legal rights and protections, please click on the following links:

* E-Verify
* EEO is the Law
* EEO is the Law - Amendment
* Pay Transparency



Affirmative Action Plan

As a federal government contractor, and based on Executive Orders and applicable laws and regulations, B&A develops and maintains annual written Affirmative Action Plans and endeavors to hire and advance qualified minorities, females, individuals with disabilities, and protected veterans.

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