Product Support Representative - Origenate Technical Support
Pasadena, CA

Job Description

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS is looking for a Product Support Representative to join our North American Lending team. This is an exciting opportunity to be a part of a great team, that provides in-depth technical product support to FIS clients.

Anywhere, anytime loan origination and closing! A proven, cloud-based solution, Origenate from CMSI is a powerful browser-based loan origination and credit automation system that supports both indirect and direct lending. It streamlines the entire loan process, including application receipt, automated decisions, advanced workflow, configurable business rules and secure e-signatures. Comprehensive data improves loan quality, reduces risk, improves efficiency and speeds turnaround times.

What you will be doing

* You will provide in-depth technical product support to FIS clients by resolving incoming inquiries via phone or client portal
* You will work with installation, operation, maintenance and compatibility issues
* You will troubleshoot problems with malfunctioning hardware, server, operating system or software applications and recommend a corrective action

What you bring:

The ideal candidate will have strong technical abilities (SQL, Unix, etc.) and the ability to work well in a fast-paced, high-volume environment. This role will require occasional shift flexibility in order to provide support to all of our clients in their various time zones. You can typically expect to work one (1) Saturday each month and will participate in an on-call rotation. (Additional shift information can be found at the bottom of the job description.)

Added bonus if you have:

* Intermediate knowledge of networks, communication protocols, gateways, servers and associated monitoring tools
* Certifications such as ITIL, MCSE, Agile
* Experience in the Financial Technology/Banking industry

What we offer you

At FIS, we value new ideas and we pride ourselves on providing a wide-range of opportunities for professional growth in a face-paced environment. FIS offers an open minded collaborative culture with enthusiastic technologists. A true partner. We are dedicated to our team members and our customers equally. We strive to create an environment to help you succeed.

Perks and Benefits such as:

* Company Paid Volunteer Day
* A competitive salary and benefits
* Attractive benefits including private medical cover, dental cover, and travel insurance
* Business casual attire - jeans every day!
* The chance to work on some of the most challenging, relevant issues in financial services & technology

SHIFT INFORMATION:

Participate in an on-call rotation to provide 24X7 support to our clients. You can typically expect to carry a phone one week out of each month for on call support though this may increase occasionally due to business needs.

Potential working hours in office: 8:30am-5:30pm, 9:00am-6:00pm with one day a week from 11:00am-8:00pm per week. Hours may change due to business needs but typically these would allow correct staffing coverage.

Participate in a rotation to cover Saturday office hours 9:00am to 5:00pm. You can typically expect to work one Saturday each month. This will be from home, with a company issued phone/computer.

This position may require additional significant after-hours work to support data migrations and upgrades.