Product Support Engineer
Everett, WA

Job Description

Date Posted:

2019-06-05-07:00

Country:

United States of America

Location:

HWA32: US124-Everett (Commando), WA 11404 Commando Road , Everett, WA, 98204 USA

At Collins Aerospace, we're dedicated to relentlessly tackle the toughest challenges in our industry - all to redefine aerospace.

Created in 2018 through the combination of two leading companies- Rockwell Collins and United Technologies Aerospace Systems - we're driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don't just get people from point A to point B. We're committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we're helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we're changing the game of aircraft interiors. Are you ready to join our team?Role Overview

This position is for a seasoned professional who responds to customer calls, troubleshoots complex customer issues,provides training to customers, and performs complex data analysis. Provides guidance to less experienced team members and makes changes to daily work procedures to ensure high levels of performance.

Primary Responsibilities:

* Resolves issues surrounding installation, usage, upgrade and training on products. Provides on-site support as needed.
* Acquires in depth technical product and service knowledge.
* Gathers, summarizes and analyzes data to ensure continuous improvement activities are identified. Presents information to managers.
* Proficient in handling customer matters to ensure the more complex issues are escalated to the appropriate level of management for solution decisions.
* Advises lower level team members with routine/more complex tasks to complete work tasks in time.
* May resolve technical problems in a call center/help desk environment or through customer escalation.
* Coordinates with Customer Service representatives to identify customer training and support needs.
* Resolves issues surrounding installation, usage, upgrade and training on products.
* Provides on-site support as needed.
* May resolve technical problems in a call center/help desk environment or through customer escalation.
* Completes proper documentation of issues.
* Not responsible for sales activities.

Qualifications

Preferred Qualifications:

Basic Qualifications:

Candidates for this role should possess a Bachelor's degree and five years of prior relevant experience or an Advanced degree and three years of prior relevant experience

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.

Some of our competitive benefits package includes:

* Medical, dental, and vision insurance
* Three weeks of vacation for newly hired employees
* Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution
* Tuition reimbursement
* Life insurance and disability coverage
* And more

Apply now and be part of the team that's redefining aerospace, every day.

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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