Product Support Associate
Harrison, NY

Job Description

Job FamilyProduct Support - DIV

Job Description SummaryAt Transamerica we've seen that Wealth + Health are inextricably linked, and that living well tomorrow starts with the habits we form today. That's why we're passionate about inspiring our customers to improve their financial health- and their overall well-being- to optimize how we help people prepare for the future. We're seeking ambitions people who can bring fresh ideas and varying perspectives, and help us to shake up the status quo!

Come join our supportive culture that encourages a healthy lifestyle, community giving, diversity, and lifelong learning!

The Product Support Associate plays an integral role in keeping the retirement processing workflow moving efficiently. By acting as a liaison between the business client and the technology support partners, the support analyst will research and analyze technology and/or data issues, provide trouble shooting, recommendations, and facilitate corrections and updates that would otherwise detract from the processing team, in order to keep the business moving forward. If you have a strong technical aptitude and analytical skills, are a great communicator, and love to work in a fast paced environment with lots of variety in your day, this is the position that you have been looking for!Job Description

What you will do:

* Research and resolve basic system issues that occur during production data loads.
* Create and process queries from multiple system tables.
* Act as a liaison between business units and IT groups to correct and/or report system issues; create intake tickets (JIRA) with appropriate documentation.
* Perform production table updates, inserts, and deletions using DB2 SQL and Microsoft SQL Server; maintain integrity and accuracy of data on multiple databases/systems.
* Troubleshoot application/process issues to help identify the "root" cause and impact to stakeholders.
* Interpret and communicate information to end users, management, and development/systems staff.
* Learn and understand data structures within various system databases.
* Provide data to various business units for mass mailings.
* Assist in testing system changes for usability, performance, and adherence to standards.
* Collaborate with peers to ensure work items are completed within set timing standards as determined by priority level.

What You Will Learn:

* You will master multiple Transamerica Technology systems including our proprietary and commonly used Successfully ensure that our vendor partners are meeting agreed to SLA's
* You will develop a deep understanding of retirement systems and retirement plan set up and administration.

What Success Looks Like:

* You will master multiple Transamerica Technology systems including our proprietary and commonly used Successfully ensure that our vendor partners are meeting agreed to SLA's
* You will develop a deep understanding of retirement systems and retirement plan set up and administration.
* Demonstrate that you are able to go into the que and independently address and resolve multiple requests of varying complexity.

What You Need:

* Bachelor's degree in a business or IT field, or equivalent education/experience
* Technical aptitude to work with mainframe (Paris), Linux, DB2 SQL, MS SQL Server, etc.
* Analytical and problem-solving skills
* Written and oral communication skills
* Organizational skills and attention to detail
* Proficiency using MS Office (Excel, Word, SharePoint, Access)

What We Prefer That You Also Have:

* Knowledge of AWD, Linux, DB2 SQL, and Microsoft SQL Server.
* Pension, accounting and/or technical experience
* Knowledge of retirement operations processes

Working Environment:

* Office environment
* Rotate on call for nightly batch systems support after completion of training

.

What You Receive:

A Comprehensive Wealth + Health package. It's our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. As you'll come to discover, Wealth + Health is a central part of everything we do!

Wealth Benefits; Competitive annual salary and annual bonus eligibility, Benefits Package; Pension Plan, 401k Match, Employee Stock Purchase Plan, Tuition Reimbursement, Disability Insurance, Stock Purchase Plan, Employee Discounts, Career Training & Development Opportunities, Certification Sponsorship

Health and Work/Life Balance Benefits; Be Well Company sponsored holistic wellness program which includes Wellness Coaching and reward dollars, Parental Leave, Paid Time Off, Adoption Assistance, Employee Assistance Program, College Coach Program, Back-up Care Program, Paid time to Volunteer, Employee Matching Gifts Program, Employee Resource Groups, Inclusion and Diversity Programs, Employee Recognition Program.

Our Culture:

At Transamerica we promote a Future Fit mindset. What is a Future Fit mindset?

* Acting as One fosters an environment of positive collaboration
* Accountability allows us to own the problem as well as the solution
* Agility inspires new ideas, innovation and challenges the status quo

Customer Centricity encourages an above average and beyond approach to our customers

Why Work for Us

Total Rewards at Transamerica: It's more than a paycheck.

Our comprehensive Total Rewards package is designed to help support you in many ways - throughout all stages of your life and career. We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks. All designed with you in mind… to help you live your best life, grow personally and professionally - and feel valued for the work you do.

Learn more about our Total Rewards Package.

Equal Opportunity Employer:

Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.

Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

Ontario Applicants:

Our Company is committed to providing accessibility to those with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, that is in compliance with the Accessibility for Ontarians with Disabilities Act 2005 ("AODA"). Please contact applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

Technical Assistance:

If you experience technical problems during the application process, please email applicantsupport@transamerica.com.