Product Specialist - Technical Action Center
Montvale, NJ

Job Description

Overview

Under the direction of the Manager of the Technical Action Center, the Product Specialist is accountable and responsible for the technical support of Sharp Imaging and Information Company of America products through telephone contact, email, and on location in the field.

Responsibilities

* Perform call center support duties including accurate data entry.
* Provide a timely response to all inquires for assistance from internal and external customers. Communicate resolutions to applicable contacts through phone contact, email, bulletins, and technical tips.
* Prepare reports as requested by management on issues such as product support status, product performance, or other reports as required.
* Set up and maintain all lab equipment in optimum condition for use as test equipment to troubleshoot dealer technician issues.
* Interface with various departments within Sharp as required, resolving problems appropriately.
* Maintain current certifications on all relevant Sharp offered training including CD-Rom and web based courses.
* Provide assistance regarding development and delivery of technical and sales training when directed.
* If directed requires the ability to support Sharp's Open Systems Architecture or other related products.
* Maintain an accurate and timely knowledge base pertaining to assigned products or applications.
* Maintain a high level of computer / software training as deemed necessary for successful fulfillment of this position.
* Research and perform test on various technical issues including but not limited to Dealer and End User support issues.
* Performs product rework activities as directed by the Manager of Quality Assurance.
* Support product evaluations as directed.

Qualifications

* Formal training on all current products.
* Minimum two years industry experience (application, networking, and programming) regarding MFP/IDP products and or field service experience.
* Advanced phone skills.
* Excellent troubleshooting skills.
* Ability to present complex technical procedures clearly to all levels of dealer technicians.
* Clear and accurate reporting.
* Net + Certification or equivalent.
* Possess MCSE certification or the equivalent networking knowledge is desired.
* Demonstrate competency regarding networking and associated software applications incorporated with SIICA products.
* Some travel required.
* Hours of operation require individual to be available for shift work.

Sharp Electronics Corporation is an equal opportunity employer - minority - female - disability - veteran.

No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position.

All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please.