Product Manager - Epic telemedicine (Yonkers, NY, Us)
Yonkers, NY

Job Description

Montefiore IT has the team, technology, and tools to take your career to a new level. Our EPIC team at MIT is recognized as an elite team in the industry helping blaze new trails and exceeding expectations. We offer top-tier benefits in PTO, 403b, and remote working conditions.

In this role you will be helping Montefiore blaze a new trail in Telemedicine working with EPIC MyChart. Telemedicine requires a new set of configurations and support models for connecting Epic with Microsoft Teams into the clinician's workflow using Epic Hyperspace, MyChart, Haiku, and EpicCare Link. The Epic product specific build regarding scheduling and workflows of providers and patients, including the support models to achieve a successful implementation and ongoing support. The architecture will EPIC MyChart, HyperSpace, and MS Teams (video platform). Your team will be working closely with EPIC Welcome and Happy Together teams on future growth to MyChart Bedside. 

Montefiore, the University Hospital for Albert Einstein College of Medicine, is one of healthcare’s most wired hospitals, widely recognized by the Hospitals & Health Networks' 15th annual Most Wired Survey for our adoption of technology to support clinical care and patient safety and privacy, infrastructure, business and administrative management, and the continuum of care.

Our experts deploy new technologies, define new business processes and provide stakeholders across the institution with the resources needed to meet their most difficult challenges. As a Montefiore IT employee, you’ll have ample opportunities to transform patient care, improve health outcomes and gain insight into the technical workings of one of the nation’s top academic medical centers.

We are seeking a Product Manager for Telemedicine within the Epic Community team. 

The Telemedicine-MyChart Product Manager 

The Product Manager is responsible for the design and delivery of the integrated, cross-app Epic telemedicine workflows and ensuring that the product meets the needs of the client. The Product Manager develops project work plans, work breakdown structures and schedules and ensures projects are consistent with the overall customer objectives and strategic plans. The Epic Product Manager provides expert knowledge of the business or clinical function being supported and provides perspective on common challenges and strategies for success. The Product Manager motivates, guides, and leads an implementation team.

 

JOB RESPONSIBILITIES:

* Product Management – Subject matter expert for the implementation of a new care management solution; provide high-level input on product design and optimization; provide expert guidance to the team on care management solutions; manage product requests, review requirements and specifications, and work closely with technical teams and end-users to assure high quality; determines the viability of integrating requests for changes with the complete list of customer requests
* Staff Management – Manage assigned resources; Demonstrate effective internal communication and task delegation while providing support and guidance; mentor and identify training needs for team members, ensuring professional development and superior technical expertise
* Client/Stakeholder Management – Understand customer requirements and impact of system issues; meet with clients regularly and establishes priorities by working with clients and end-users; Works closely with the team to deliver high-quality customer support
* Issue Management – Control and manage production system issues:  triage issues; conduct detailed impact analysis, root cause analysis, and downstream effects of modifications; implement code fixes, one-time scripts, and data cleanup.  Determine most effective way to operationalize fixes
* Project Management – Control and manage projects with an end result orientation, including all project phases/tasks as applicable to the project size; Coordinate with project managers responsible for implementation as well as other product managers involved in multi-disciplinary efforts.

 

JOB REQUIREMENTS:

* Minimum 5 years of clinical technology experience in this area of expertise
* Minimum 2 years of experience managing direct reports including employee selection, performance management, delegation, and motivating and rewarding others
* EPIC Certification is required - MyChart, with preferred Ambulatory or Healthy Planet (*if candidate does not have upon hire, this will be required within 3 months of start date)
* The Product Manager must attend Epic training and meet and maintain the requirements for on-going certification
* Overall understanding of the application systems development lifecycle
* Strong knowledge of workflows
* Excellent critical thinking skills
* Ability to communicate effectively with people at all levels in the organization
* Ability to motivate team members
* Ability to match team member skills to team responsibilitiesExtensive knowledge of the interdependencies of technology such as server management and working with external data sources
* Strong Microsoft Office skills including Word, Excel, and PowerPoint
* Technical Documentation
* Strong analytical and problem-solving skills
* Highly professional written and verbal communication skills

DESIRED:

* Project Management Professional (PMP) experience/certification is preferred
* Experience with any of the following Epic Modules:, MyChart, EpicCare Ambulatory

 

Meeting all requirements for EPIC certification is a condition of employment

Department: Montefiore Information Technology Bargaining Unit: Non Union Campus: YONKERS Employment Status: Regular Full-Time Address: 4 Executive Plaza, Yonkers

Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 101175

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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