Process Integrator
Vienna, VA

Job Description

Job Description:

The Leidos Origin program provides IT services to a critical national client and is responsible for all facets of IT services for a user base of 2,000-3,000 staff and contractor personnel. We have global reach: over 100 locations within CONUS, and several locations outside CONUS. We are seeking a business process tools engineer/integrator to help us transition to a more formal IT Service Management framework where we will be applying ITSM capabilities to further mature our service management, problem management, and SLA reporting capabilities.

You will work with program and client staff personnel to understand existing business processes, identify gaps in existing processes, and develop new business processes. You will formally document these processes and then implement these processes into workflows into existing program toolsets. Once implemented you will perform test runs of the workflows, adjust the workflows as required, and then deliver the final workflow product to production. You will monitor workflow effectiveness and make improvements as needed after a workflow has entered into production. You will develop final as-built documentation of all workflows and assist with other program needs. You will interact with vendor technical support personnel and technical program teams as needed. You may be called up on to assist with other program activities that relate to this position.

Primary Responsibilities

* Define processes for service tickets, new service requests, and system discrepancies.
* Review and provide inputs on overall systems and detailed engineering plans for cyber security tools
* Implement processes as workflows into program toolsets (e.g. Solarwinds WHD, SharePoint, etc.).
* Develop methods to capture workflow metrics in a format which can be used to produce performance data for SLA management.
* Deploy the workflows into production.
* Provide operational support for the tools and workflows to ensure their availability to program and client personnel.
* Develop documentation artifacts for processes and as-built workflow designs.
* Participate in technical exchange meetings with program and client personnel.
* Act as the subject matter expert on business processes and workflows to other teams.

Basic Qualifications

* Requires BS degree and 8-12 years of prior relevant experience or Masters with less than 6-10 years of prior relevant experience or experience in lieu of degree
* Experience with gathering requirements, understanding, and defining business processes.
* Experience with translating business processes into automated workflows using COTS products.
* Demonstrated experience with producing clear and concise documentation on business processes and workflow implementations
* Experience with presenting ideas, concepts, and implementations to senior customer and program personnel
* Familiarity with automation techniques and scripting in one or more of the following:
* SolarWinds Orion
* SolarWinds Web Help Desk
* Microsoft Sharepoint
* PowerShell


* Experience with Windows-based systems
* Good written and oral communications skills
* You will be required to pass both a customer required and administered medical and physiological screening, as a condition of employment.

Preferred Qualifications:

* Experience with automation techniques and scripting in one or more of the following:
* SolarWinds Orion
* SolarWinds Web Help Desk
* Microsoft Sharepoint
* PowerShell


* Experience with ServiceNow product suite

Clearance: Current TS/SCI with Poly

Travel: 10% within the DC metro area.

You will be required to pass both a customer required and administered medical and physiological screening, as a condition of employment.

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 32,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.19 billion for the fiscal year ended December 28, 2018. For more information, visit www.Leidos.com .

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com .

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.