Print Production
Washington, DC

Job Description

Essential Functions:

Possesses skills and competencies to deliver intermediate contracted customer requirements (document assembly and finishing). Tasks and activities are defined and routine. Ability to lift up to 50 pounds Point of contact to receive, review and electronically log customer jobs Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers) Operate office/production equipment (printer, copier, fax, scan) Apply asset tags to office equipment and update database Track and coordinate the move, add or change of office equipment assets at customer accounts Clean and maintain office equipment when necessary Process and distribute incoming and outgoing faxes, log for billing purposes Process basic forms and update information using a PC Wrap, pack, label, and ship finished product Collect and submit meter reads Maintain appropriate supply inventory, distribute supplies as required Problem solve issues to complete production, delivery, and output requirements Perform quality inspection before, during and after output of each production run Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications Operate high volume printers and copiers Estimate, schedule and track incoming production jobs Track and store jobs as customer requires for reuse at a future date, including file back-up Inspect files for problem areas, including fonts, image resolution and image registration Index electronic materials to media such as CDROM , disk or tape, for reproduction and distribution Integrate variable data files into printed format using templates provided File/document conversion (utilizing standard software) Perform operator maintenance on equipment Maintain reporting logs and information for billing Track and store jobs as customer requires for reuse at a future date, including file back-up Perform minimal training to customer end-users on equipment May develop work processes or templates May operate high volume folding and inserting mail equipment

SKILLS:

Able to demonstrate Computer Skills Functional knowledge of PC (keyboard functions, mouse, etc.) Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet -- Create spreadsheets -- Use standard formulas -- Sort -- Filter, and create graphs -- Import/export information -- Embed files into applications -- Move data between Word and Excel Able to demonstrate ability to use / locate devices (drives, files, printers) attached to network Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry Able to demonstrate ability to use internet explorer for web browsing , send documents to preconfigured printer Able to demonstrate basic math skills (division, multiplication, percentages) Able to demonstrate business maturity and professionalism Workers acting as first responders require basic use of MS Office , sufficient to maintain reporting in Excel; web access knowledge and Internet skills, plus proficiency in PC connectivity to printers as well as printer configuration (setting default parameters)

EXPERIENCE:

Experience in a Customer Service environment (minimum 1 year)

EDUCATION:

Minimum: High School Diploma or equivalent. Required: Post high school technology training or experience

EDUCATION VERIFICATION: Yes

CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.