Print Client Associate
Arlington, VA

Job Description

CHENEGA WORLDWIDE SUPPORT, LLC

Company Job Title:

Print Client Associate

Clearance:

Secret Clearance

Location:

Arlington, VA (Pentagon)

Reports To:

Program Manager

FLSA Status:

Non-Exempt, Full Time, SCA

Executive Order 13495, The Non Displacement of Qualified Workers Under Service Contracts provide first right of refusal to incumbents on contracts. If the position is accepted by the incumbent on the job, other application/resume of non-incumbents will not be reviewed.

Summary:

The Print Client Associate manage a fleet of print devices by performing basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications.

Duties and Responsibilities:

* Manage consumables and supplies using the DOS calculator.
* Open software applications
* Create and find file folders
* Find, open, rename files using Windows Explorer (or equivalent)
* Delete and recover files
* Open and send e-mails (create mail, add, save attachments)
* Manage email (create folders, change user options)
* Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications.
* Pro-actively manage consumables and supplies using the DOS calculator.
* Maintain on-site operator replaceable parts inventory
* Basic troubleshooting of devices
* Complete preventative maintenance on high frequency service items
* Collect equipment meter information and submit for billing purposes
* Perform basic equipment problem diagnosis
* Serve as the primary customer contact for equipment support and service
* Coordinate Move/Add/Change (MAC) process
* Perform Data Entry for activity and asset tracking
* Provide on-going end user training on equipment
* Remove hard drives and memory and other light mechanical work
* Point of contact for equipment removal and delivery
* Contact service as required (Xerox and 3rd party)
* Utilize Xerox web-based applications as required
* Driving (if required for duties)
* Maintain on-site operator replaceable parts inventory
* Other duties as assigned

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

* High school diploma/GED required
* 1 years of general experience
* Secret Clearance required

Knowledge, Skills and Abilities:

* Ability to read, write and follow basic English instructions
* Must have customer service and communication skills
* Data entry knowledge
* Ability to manage multiple tasks
* Ability to perform duties with minimal supervision
* Basic internet navigation (search; navigate to websites; navigate within website)
* Introductory knowledge of MS Word or equivalent (open saved files, create basic text documents, print and save documents)
* Introductory knowledge of MS Excel or equivalent (open saved workbooks, data)

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

* While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)

* The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
* During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program.

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