Principal Engineer, Solutions Architecture
Washington, DC

Job Description

Job ID R34926 Date posted Jun. 24, 2019

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company - we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can't wait for you to discover this for yourself as a Principal Engineer on our Solutions Architectureteam.

When our customers are looking for IT consulting expertise, where else would they turn but to the company driving human progress through technology? Our Solutions Architecture team within Professional Services are experts in package customization and integration as well as total, end-to-end solutions in targeted industry segments. After thorough consultation with our customers and careful analysis, we develop new IT systems or replace existing systems that support customers' strategic, operational and financial goals.

Key Responsibilities

* Develops strategies, policies and best practices for the customer
* Develops and cultivates strong customer relationships ensuring a 'customer for life' relationship
* Holds responsibility for achieving the EMC Bar of Excellence as the highest level of Customer Satisfaction for every customer
* Expected to have strong customer-facing skills including negotiation, conflict resolution, and crisis management
* Adheres to and utilizes proper Escalation and Change Control procedures
* Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures
* Stays current on technical specifications for hardware/software requirements of EMC and industry products through professional associations, trade journals, networking and associated training and seminars
* Responsible for sharing information and best practices with others
* May be required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring
* Provides technical leadership during the implementation of an engagement
* Participates in the installation, customization, and integration of an EMC solution
* Maintains awareness of existing or potential customer software/hardware situations
* Proactively alerts project management and sales team of potential problems and solutions
* Design, customize, and integrate EMC solution, map the solution to technical requirements, and support the deployment of the solution based on the content defined in the Statement of Work
* Prepares technical architectural and implementation design documents and works with the Project Manager to develop the implementation plan
* Works closely with the Project Manager to define project deliverables and schedules
* Helps to identify and leverage EMC and Partner Resources in order to satisfy the technical needs and objectives of the implementation
* Is a lead technical expert in the pre-sales qualification and is responsible for the delivery of the technical architectural design, strategies and plans that will be delivered in the engagement
* Responsible for the creation of proposals that address current and evolving client requirements
* Develops and articulates solutions based on a customer's strategic business or technical requirements
* Leads requirements gathering for project engagements
* Leads project quality assurance activities, including performing technical QA reviews on components for a team and performing QA reviews of code documentation
* May supervise staff on project engagements in large projects where many technical people may be involved
* Provide technical training to end customer after product implementation

Essential Requirements

* TS/SCI Security Clearance
* Security Plus Certification

Desirable Requirements

* Experience with Design/Implementation of Dell EMC Storage architecture
* SAN/LAN networking: Cisco, Brocade, Dell
* Bachelors (Technical)
* Industry Certs/Dell EMC Proved Professional Certs desired

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities - all to create a compelling and rewarding work environment.

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Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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