Primary Support Engineer, Salesforce
Chicago, IL

Job Description

Job Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software support products and services, and the leading third-party support provider for Oracle and SAP software products. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients.

We actively seek a Primary Support Engineer, Salesforce. This is a remote role that can be based anywhere in the US.

Rimini Street views all of our employees as partners, and is committed to providing an exciting, participatory and team oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work hard, play hard corporate environment.

Position Summary

The role of the Primary Support Engineer, Salesforce is to increase the value of Salesforce investments. The position has the responsibility for researching solutions, troubleshooting bugs, and enhancing the functionality of Salesforce to meet business requirements. The role requires deep expertise in declarative (e.g. Formula Fields) & programmatic (e.g. Apex, Visualforce) approaches to Salesforce customization, usage of the AppExchange, good grasp of Salesforce Administration, and solid understanding of CRM concepts.

Essential Duties & Responsibilities

* Serve as a trusted advisor, drive conversations with our customers' enterprise architects and business stakeholders armed with best practices for enterprise architecture functions such as security, performance, development process, and application governance
* Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer's infrastructure
* Solve complex issues using troubleshooting methodologies combined with expert knowledge of Salesforce applications
* Work closely with end users to assess business requirements, support change, and deliver consistently high quality customer experience
* Develop application fixes for critical issues with declarative (Workflows, Approvals, Formulas, etc…) and programmatic tools (Apex Classes, Triggers, Visualforce, Lightning, etc…) in Salesforce
* Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners
* Proactively research, present and make recommendations regarding new features made available with each Salesforce release
* Perform review of code in collaboration with administrators, to ensure long term viability & integrity
* Make recommendations for enhancements and modifications to improve system performance, efficiency and reporting
* Collaborate with team members in a virtual team environment to extend field experience to different geographies
* Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the end user experience
* Be a pro-active contributor to a 24x7x365 running support organization, this will require working flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

Additional Duties & Responsibilities

* Review technical solutions and documentation developed by other team members
* Mentor and cross train other team members

Qualifications/Skills/Experience

Location

* Remote, US

Education

* Bachelor Degree in Computer Science or related field or equivalent experience

Minimal Qualifications

* Platform Developer I Certification
* Platform Developer II Certification
* Platform App Builder Certification
* Experience in Lightning Web Components
* Experience in integration tools like Dell Boomi and Mulesoft

Experience

* Minimum combined 10 years development experience with CRM applications with 5+ years of hands-on development with Salesforce
* 5+ years of Salesforce development in a corporate environment using programmatic approaches.
* Deep expertise of Salesforce architecture, Salesforce best practices, and CRM business concepts.
* Experience with Post Production Managed Services and Support

Skills

* Hands on Development with Apex, Visualforce, and Lightning Web Components
* Excellent interpersonal, presentation and communication skills - verbal & written. Ability to communicate at business level with stakeholders and technical level with developers.
* Practical knowledge of APIs to integrate Salesforce with other data sources.
* Deep knowledge of declarative approaches to Salesforce customization methodologies including custom objects, relationships, formulas, validation rules, and process automation.
* Expertise in customization of Salesforce1 mobile app.
* Superb trouble-shooting skills and tenacity in problem solving.
* Strong knowledge of key application functionality, data security, and relationships.
* Attention to detail and the ability to learn quickly.
* Ability to work calmly and professionally in high pressure situations.
* The ability to work effectively from a home based office in a virtual environment.

Desired Qualifications

* Integration Architecture Designer Certification
* Certified Sharing and Visibility Designer
* A consulting background, while not mandatory, would be useful
* 2+ years of experience in DevOps environment

#LI-BM1

Company Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,700 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $3 billion in maintenance costs.

Be Treated Like the Best

* Rimini Street hires only the best - and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
* No bureaucracy, thousand-page rule books or politics - just everyone working together to build a great company through service excellence and client success
* Work hard, play hard environment - Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
* We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
* All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

* Trading on Nasdaq: RMNI since October 2017
* Added to the US Russell 2000® Index in 2018
* Over 1,700 active clients, including 98 of the Fortune 500 and Global 100
* 2018 Q3 revenue results of $62.6 million, a quarterly increase of 17% year over year
* Supports client operations in 119 countries

Recent Industry Recognition

* Received 33 awards in total in 2018, including 23 awards for excellence in customer service from the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
* Honored with three Company of the Year awards in 2018, including two gold Stevie awards
* Made the 2018 list for Bay Area Top Places to Work
* The Rimini Street Foundation recognized with a Golden Bridge award in 2018 for Corporate Social Responsibility Program of the Year

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.