Physician Hotline Analyst
Sterling, VA

Job Description

Job Description

Provide daily intermediate computer support to users through installation, troubleshooting, and support of networked computing devices and stand-alone computing devices. This includes all workstations and all mobile computing devices, printers, and scanning devices, hardware and software applications. Excellent oral and written communications skills to provide outstanding customer service onsite and via phone. Effectively organize problem determination/resolution steps to most effectively provide excellent customer service. Escalate problem (when required) to the appropriately experienced technician.

Requirements

5 years of related professional experience

Bachelor's degree or equivalent work experience

Ability to obtain Epic proficiency/certification within 6 months of employment

Strong verbal skills, communication skills, computer skills.