PeopleSoft Managed Services Lead or Manager
Pleasanton, CA

Job Description

Astute Business Solutions is an Oracle Cloud and PeopleSoft consulting firm based in Pleasanton, CA. Astute Business Solutions is currently looking for a consultant for the following role.

Job Title: PeopleSoft Managed Services Lead or Transition Manager for FSCM/HCM/CS

Duration: FTE

Location: Pleasanton, CA or Plano, TX

Responsibilities:

* Plan and support the delivery of managed services across a large IT infrastructure environment, to include - Change, Configuration and Release Management
* Provide expertise in the planning and execution of transitioning new and changed services into operations; ensuring the requirements of Service Strategy and Service Design are effectively realized in Service Operations
* Manage a standardized method or process for the efficient and prompt handling of all requested changes; implement a Change Board to review and approve proposed changes and that unauthorized changes are not allowed
* Identify, define and implement needed enhancements in the methods, standards and processes to better enable teams and constructive enterprise applications
* Conduct root cause analysis and advanced performance tuning for complex business processes and functionality
* Provide expert troubleshooting for isolating technical problems in the PeopleSoft Internet Architecture (PIA) including databases application servers, process schedulers Application Messaging (Integration Broker), and Web Servers
* Identify, control, record, report, audit & verify service assets and configuration items, including versions, baselines, constituent components, their attributes and relationships
* Provide a consistent and standardized process to determine the performance of services
* Lead Managed Services team personnel and sustaining a professional, technical & administrative support staff adequate to accomplish defined and anticipated contractual tasks
* Perform supervisory duties for assigned team, to include training, performance reviews and development/maintaining job descriptions
* Ensure Managed Services team performance compliance with prime contract requirements and pricing schedules
* Prepare cost performance reports as required by contract deliverable
* Ensure that all modifications to operational environments are planned, managed & coordinated to facilitate smooth transition into live operations
* Provide knowledge and information about services, service assets and service-related processes
* Active participation in development of service transition policies and processes
* Perform systems development analysis including use case development, requirements definition and derivation, interface definition, requirements validation and verification
* Work closely with internal program and customer to develop a strategic roadmap to recommend and implement new services that meet customer needs
* Active participation in program baseline management and risk and opportunity management
* Attend technical exchange meetings with team members and other program personnel and represent the organization in matters pertaining to the development and delivery of requirements of assigned systems
* Provide document review and resolve technical systems engineering and integration issues
* Support Task Order efforts as required for delivery of new systems or services. Manage time and resources in order to meet assigned deadlines
* Acts as a change agent to transition to a managed services model
* Ensures service delivery compliance with SLAs and quality
* Primary POC for Customer for all deployed managed services

Requirements:

* Experienced in Managed Services
* Bachelor's degree in Computer Science, MIS, related field or equivalent experience.
* At least 10+ years of hands on experience in Managed Services
* At least 5+ years of experience in managing a managed services team in high paced environment- deployed at various customer sites and offshore delivery center.
* At least 10+ years of experience in PeopleSoft administration
* Expert understanding and ability to support the PeopleSoft Internet Architecture (PIA) and related infrastructure components (operating system, database, storage, network, etc.).
* Experience with change and release management procedures
* Expert knowledge of the PeopleSoft application toolset including Application Designer, SQR, COBOL, nVision, Integration Broker, and Process Scheduler.
* Ability to monitor system resources and take action as deemed necessary to ensure high availability, accessibility, and performance.
* Experience applying application patches and images, PeopleTools patches and completing migrations - PUM and Change Assistant
* Oracle Cloud Infrastructure experience is preferred
* Occasional travel is required.