People & Culture (P&C) Technology and Transformation Associate
Chicago, IL

Job Description

Grant Thornton is collaborative, entrepreneurial and on the move. As part of a dynamic global organization of 30,000 people serving clients in more than 100 countries, we have the agility and focus it takes to be a leader.

Job Description:

The People & Culture (P&C) Technology Associate helps manage and administer key systems for designated P&C functional areas; participates in system implementations and upgrades; supports client needs through the use of technology related to learning, development, performance management and related talent management technology platforms; and provides end user documentation and training for assigned systems under the direction of more senior team members. He/she serves as a key member of the P&C infrastructure to support enabling technology solutions to meet the business needs of our P&C function in alignment with firm strategy. The Associate will demonstrate flexibility, adaptability and initiative.

Core Responsibilities:

Core technology operations

* Maintains data, content for quality and accuracy
* Maintains system settings and user accounts for assigned technologies
* Coordinates with pillar leadership and firm IT function for resolution of technical issues
* Communicates potential areas of risk in technology, operations, configuration and user experience in alignment with business stakeholder needs
* Completes recurring operational and maintenance activities
* Executes reports in alignment with expectations for timeliness, accuracy and visual usability
* Builds efficiency and effective responsiveness into existing operations
* Works with firm IT and external technology vendors to ensure alignment of our solutions with firm IT best practices, security and other related needs
* Looks for opportunities to innovate technology enabled solutions to meet business needs and shares ideas with pillar leader

System implementations, upgrades and enhancements

* May participate in system updates and maintenance, as led by firm IT function
* May participate as a team member in technology initiatives for assigned technology solutions
* Participates in testing activities for new systems functionality
* Communicates needs between internal and external resources in a timely and effective manner

Internal client and end-user support, training and documentation

* Anticipates and addresses needs before they are raised by our clients
* Supports documentation of business and technological requirements and processes in collaboration with internal clients
* Responds to functional end user support requests
* Troubleshoots and escalates critical issues
* Supports change management through development and delivery of training to P&C and service line professionals
* Takes interest in and makes efforts to grow deep understanding of business processes to effectively support end user needs

Qualifications (Personal Characteristics, Skills/Abilities, Academic):

* The ideal candidate will be:
* A business-minded professional with demonstrated ability to thrive in a culture that is collaborative, service-oriented, and consultative.
* A strong team player with the ability to build good relationships with key stakeholders.
* Credible, adaptable, and someone who demonstrates strong initiative and ownership.
* Highly professional, results driven, with strong desire to continue learning to broaden knowledge, insight and perspective.
* Ability to prioritize with demonstrated ability to be effective in supporting multiple business leaders/partners working across different business units.
* Collaborative and action-oriented, with ability to react positively and quickly to sudden and unpredictable change.
* Exposure to HR and business technologies and applications, applying them as required.
* Metrics-focused with ability to use analytics to predict issues, solve problems and develop solutions.

The Ideal Candidate Will Possess:

* Bachelor's degree in related field
* Past experience functioning in a technology role, preferably within consulting or professional services environment
* Proven ability to consistently and positively contribute in a high-paced environment.
* Strong verbal and written communication & presentation skills
* A reputation for discretion, integrity, judgment, responsiveness, strong attention to detail and common sense
* Solid PC skills with proficiency in MS Office including Word, Excel, and PowerPoint.

Benefits:

Grant Thornton LLP promotes a nationally recognized culture of health and offers an extensive array of benefits to meet individual lifestyles. For a complete list of benefits please visit http://www.gt.com/.

Founded in Chicago in 1924, Grant Thornton LLP (Grant Thornton) is the U.S. member firm of Grant Thornton International Ltd, one of the world's leading organizations of independent audit, tax and advisory firms. Grant Thornton has revenues in excess of $1.3 billion and operates 57 offices across the U.S., with more than 500 partners and 6,000 employees.

Grant Thornton works with a broad range of publicly and privately held companies, government agencies, financial institutions, and civic and religious organizations. Core industries served include consumer and industrial products, financial services, not-for-profit, private equity, and technology. Grant Thornton focuses on serving dynamic organizations that pursue growth holistically - whether through revenue improvement, leadership, mission fulfillment or innovation.

It is Grant Thornton's policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.