PC Build Technician
New York, NY

Job Description

Job Overview

We are looking for a driven, energetic, independent and motivated PC Build Technician to be a part of our growing company. The successful candidate will be responsible for building all client purchased PCs and assist managing all incoming/outgoing client assets. This is a great opportunity for someone to start their IT career by learning the Abacus standard PC build process!

Responsibilities (including, but not limited to the following):

* Work with our Procurement Team to track delivered IT equipment to the NYC office
* Assist maintaining and organizing client equipment brought into our server room
* Work with our ticketing system (ConnectWise) to track PC build time and ensure a daily SLA time frame
* Must be able to work with PC imaging and pre-built PC build scripts when applicable
* Work from both an Abacus PC build checklist as well as any custom client checklists and attach to respective CW ticket
* Manage/troubleshoot hardware issues (video cards, USB & peripheral devices and drivers)
* Reports directly to an onsite manager
* Provide a total estimated count of machines that will be completed at the start of the week
* Must provide daily build ticket updates to the onsite manager
* Provide a summary for all tickets completed and machines deployed to manager at the end of the week
* Must be able to lift computer hardware and related equipment (up to 25lbs)
* Both local and national travel possible

Skills:

* Basic knowledge of PC build process and the Windows Operating System
* Self-motivated, detail-oriented and organized
* Excellent communication (oral and written), organizational, and time management skills mandatory
* Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)
* Basic knowledge of Office products (Excel, Outlook, Word and PowerPoint)
* Working knowledge of Imaging Software (Ghost, Acronis)
* Ability to work independently and efficiently to meet deadlines
* Ability to assess and prioritize work in a fast paced environment
* Ability to manage resources both laterally & vertically

Qualifications:

* Must have a high school diploma
* Basic understanding and experience with PC support
* Well-versed in installing windows, software, applications, antivirus, and patches
* Professional appearance and behavior, including punctuality
* Demonstrated expertise in Microsoft Windows 7 and 10
* Familiar with active directory security and policies a plus

The Benefits of Working for Abacus

* Exposure to diverse array of technologies
* Part of a team of experienced technicians that aim to deliver exceptional service
* Competitive compensation
* Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
* Performance bonus
* Opportunities to further technical education through online courses
* Positive, friendly, supportive office environment
* Workplace perks such as healthy snacks, wellness program, and fun events