PC Admin
Burbank, CA

Job Description

Job ID: 75951

Required Travel :No Travel

Managerial - No

Who are we?

If you're a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

Responsible for setting up, configuring, maintaining and supporting the PC endpoints used by employees in the organization

What will your job look like?

* You will install, repair and analyze hardware, software, and peripheral equipment, following design or installation specifications.
* You will document service request with appropriate communication with customer for resolution, and observations, if any, using incident and service request management system
* You will understand business requirements and provide appropriate solutions within the approved budget and timelines.
* You will provide appropriate support according to roles and SLA.
* You will comply with and be aware of HW, SW and Security policies
* You will collaborate with other IT domains and non-IT stakeholders to provide the required level of service and incident resolution.
* You will manage relationships with relevant PC vendors for hardware and software needs, as required.
* You will ensure timely support to VIP customers and appropriate TAT for critical project requirements.
* You will participate in POCs and global PC projects, and undertake testing of new generation PC equipment such as desktops, laptops, screens, dumb terminals.
* You will support war-room provisioning, town-hall support, meeting room support, etc.
* You will create and update process documentation and the relevant records to support compliance requirements related to ISO-20000:2011 certification.
* You will manage and lead Root Cause Analysis, Lessons Learned and prevention processes to meet high standard deliverables and ensure company methodology is followed.

All you need is...

* B.Sc. in Industrial Engineering / Software Engineering.
* Minimum 1 year of PC support experience.

Why you will love this job:

* You will have responsibility of setting up, configuring, maintaining and supporting the PC endpoints used by employees in the organization.
* You will provide appropriate support according to roles and SLA.
* You will Comply and Collaborate with other IT domains and non-IT stakeholders to provide the required level of service and incident resolution.