Payroll Client Services & Implementation Specialist
Itasca, IL

Job Description

Better Business Planning is currently looking for someone to join our Payroll department in our Itasca office.

Are you tired of your hard worked being overlooked or your talents being underutilized?

Do you want to take your payroll experience to the next level?

Don't want to be a cog in a gigantic wheel?

If you want to be part of a team where your opinion and views count, and your hard work fuels your strive for success, then come to work at Better Business Planning where the opportunity for career growth is abundant, and your hard work will not go unnoticed.

The Client Services & Implementation Specialist is responsible for providing payroll software support to a group of clients and providing them with the utmost in customer service within a team atmosphere. The ideal candidate will have strong Payroll, Tax, and Accounting knowledge, as well as a strong time management skills. An individual who enjoys a fast-paced environment is energetic, and has a strong work ethic will make an excellent addition to our company. Advancement opportunities are available to those willing to learn and grow within a professional environment.

DUTIES

* Provide superior customer service
* Work with computers and file downloads to process Payroll and HR
* Ensure the daily support of clients, answering questions regarding the payroll software, report writing, and regular processing
* Research various payroll issues for clients and co-workers
* Professionally deal with clients and tax support representatives
* Keep abreast of changes in the payroll and payroll tax areas
* Collaborate with the project team, internal partners, external client, and third parties to ensure the successful delivery of the time and attendance management system
* Other duties as assigned

QUALIFICATIONS

* Ability to write SQL queries and understand database issues
* Understand accounting and use analytical skills to solve problems
* Understand W2 and tax-related questions that might come up
* Experience with automated enterprise systems for leading global fortune 1000 companies. Specific experience with Payroll modules within Mangrove, Workday, Ultimate, Lawson or ADP is strongly desired. If you have experience in this field, please note on your application.
* CPP Certification preferred
* Proficient use of Microsoft Office programs and ability to learn other application programs as needed
* General awareness of various HR disciplines and understanding as they relate to payroll, benefits, taxation, accounting, employment documentation, employment and general HR practices
* Ability to lead and coach a team through development processes; ability to communicate to a wide audience the technical applications of payroll as applied to business and accounting
* Practical knowledge of payroll and time systems, production environment and implementation practices
* Excellent organization, communication, and collaboration skills
* Ability and willingness to travel to customer sites as needed

ABOUT US

We have been in the business consulting business for over 40 years and have recently expanded into Property and Casualty and now Payroll. We realize that business services are supposed to be designed with the client in mind that's why customize coverages are the only way we conduct business here at Better Business Planning.

This is an excellent opportunity to get your foot in the door with a growing, respected company! We offer a great work environment, great location, and top compensation. Benefits include Medical, Life, Long-term Disability, Flexible Spending Accounts, Paid time off, supplemental programs, and much more! Excellent benefits and 401k.

OUR CULTURE

Join the BBP Team. Our family-owned company has been around since 1977. We are located in Itasca, Illinois. Our employees are treated like family, and most of our employees have been with us for over ten years.

PREFERENCE

Preference will be given to candidates who have the following:

* FPC preferred
* CPP preferred
* Previous experience working with clients in a fast-paced, highly sophisticated, deadline oriented service environment. Prior payroll knowledge and experience highly desirable.
* Ability to communicate in a constructive and collaborative manner by speaking, listening, and writing effectively.
* Ability to build effective internal and external client relationships and demonstrate professionalism and urgency when responding to client requests.
* Efficiently probe for understanding client need(s).
* Useful interpersonal skills with internal and external clients and the ability to leverage these relationships to create a team atmosphere, maintain compliance, and educate clients.
* Useful analytical/ problem-solving skills.
* Ability to maintain effectiveness when experiencing any changes in work responsibilities or the environment.
* Able to adjust efficiently to work within new work structures, processes, requirements, or cultures including multi-product support to consistently deliver quality service.
* Create promoters of BBP with each interaction and drive improvements in client retention based on client feedback.
* Taking responsibility for customer satisfaction and loyalty.
* Ability to consistently follow processes and procedures.
* Understanding of BBP business/strategy/goals to be able to produce innovative ideas/solutions which drives increased utilization of new products and services.
* Proficient in the navigation of PC applications (Excel, Word, Outlook, etc.).
* Proficiency and utilization of BBP specific systems.
* Ability to mentor, coach, and guide peers.
* Support manager and add to bench strength.
* Understands how individual actions/results impact business financials.

PLEASE READ: You must complete both the application and assessment to be considered.

All communication before an onsite interview will be done via email; please make sure your application has your correct email address.