* Perform Tier 1 support for I.T. related issues that deal with systems, basic networking, web interfaces, and applications * Ensure each reported problem is resolved in a timely manner, tracked according to standards and escalated/re-assigned as appropriate * Work independently and as a team member with established policies and procedures * Communicate problem resolution and additional information to Support Desk manager and support team * Communicate problems and resolution to customers in a non-technical manner * Monitor systems, web interfaces, and applications for issues and resolution * All other duties as assigned
* Customer Service Skills * Possess excellent written and oral communication skills * Basic Networking experience * Ability to follow trouble-shooting guides and procedures * Initiative and desire to learn new products and technologies in a relaxed environment * Microsoft IIS experience (helpful but not required) * Basic knowledge of Microsoft Operating Systems
Let your dream job find you.
Sign up to start matching with top companies. It’s fast and free.