Part Time Technical Support Representative
Arlington, TX

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Perform Tier 1 support for I.T. related issues that deal with systems, basic networking, web interfaces, and applications
* Ensure each reported problem is resolved in a timely manner, tracked according to standards and escalated/re-assigned as appropriate
* Work independently and as a team member with established policies and procedures
* Communicate problem resolution and additional information to Support Desk manager and support team
* Communicate problems and resolution to customers in a non-technical manner
* Monitor systems, web interfaces, and applications for issues and resolution
* All other duties as assigned

MINIMUM QUALIFICATIONS

* Customer Service Skills
* Possess excellent written and oral communication skills
* Basic Networking experience
* Ability to follow trouble-shooting guides and procedures
* Initiative and desire to learn new products and technologies in a relaxed environment
* Microsoft IIS experience (helpful but not required)
* Basic knowledge of Microsoft Operating Systems