PACS Analyst
Melville, NY

Job Description

Overview

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

The primary purpose of this role is to provide technical support for assigned applications.

Responsibilities

* Knowledge of all Radiology and PACS Enterprise systems from a User perspective.
* IBM/Merge Ortho PACS
* AS-OB PACS
* Carestream PACS
* Siemens Syngo Workflow ( RIS vb20)
* Nuance Powerscribe 360
* Medicalis Workflow Orchestrator software
* Dicom standards


* Daily responsibilities:
* Knowledge of PACS Enterprise systems from a user perspective
* Advanced knowledge of Dicom and the ability to integrate modalities with our various PACS systems.
* Knowledge of non-Dicom image formats
* Knowledge of Siemens Syngo Workflow, Nuance Powerscribe and Medicalis Workflow Orchestrator systems from both a User and Setup perspective.
* Work with our departmental customers, other IT teams, project managers, OCIO representatives on any requests or incidents relating to Ancillary team systems
* Advanced troubleshooting skills, ability to resolve issues not seen before, using all resources available including the Internet, vendors and other experts to solution a request or problem.
* Create, maintain and update test plans, test cases, test environment, through life cycle
* Participate or lead presentations to various Northwell Health Stakeholders
* Produce Training documentation for the Ancillary team as well as departmental system users


* Knowledge of HL7 interface message structure. Able to troubleshoot interface issues independently.
* Knowledge of Microsoft Office products including Word, Excel, Visio, PowerPoint, Access.
* Provide status reports as needed
* Multi-task and prioritize workload
* Attending meetings as requested, representing the Ancillary team. Provide summary to team management.
* Good training skills- may be asked to create training documentation and train internal or external staff on the systems that the team supports.
* Attend project meetings- May be asked to attend project initiation and ongoing meetings.
* Rotate on-call for all applications that the Ancillary team supports (both primary and backup)

Qualifications

Academic and Professional Qualifications:

* BA or BS degree preferred or other relevant combination of training and experience.

Experience:

* 2-5 years industry experience preferred
* 2-5 years experience in providing technical support and maintenance in assigned product preferred
* Has 1- 3 years' experience in:
* PACS systems preferably Carestream, IBM Merge
* Knowledge of a VNA, preferably Hyland Acuo
* Dicom modality interface troubleshooting
* Radiology Information system management, preferably Siemens Syngo Workflow
* Voice recognition systems, preferably Nuance Powerscribe
* Intermediate level of HL7 interface troubleshooting
* Familiarity with MS Access and t-SQL


* IT education/background required
* Excellent verbal and written communication skills
* Attention to detail, passion for quality
* Advanced Microsoft Office applications user (Word, Excel, Access, Power Point, Visio)

Travel Requirements:

* May require local travel
* May require other travel for business needs

Working Arrangements:

* May require after hours on call support
* Work is performed in a standard office environment with minimal exposure to health or safety hazards

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans