Operations Engineer
Richardson, TX

Job Description

Mavenir is purpose-built to redefine mobile network economics for Communication Service Providers (CSPs). Our innovative solutions pave the way to 5G with 100% software-based, end-to-end, Cloud Native network solutions. Leveraging industry-leading firsts in VoLTE, VoWiFi, Advanced Messaging (RCS), Multi-ID, vEPC and Cloud RAN, Mavenir accelerates network transformation for more than 250+ CSP customers in over 130 countries, serving over 50% of the world's subscribers.

We embrace disruptive, innovative technology architectures and business models that drive service agility, flexibility, and velocity. With solutions that propel NFV evolution to achieve web-scale economics, Mavenir offers solutions to CSPs for revenue generation, cost reduction and revenue protection.

Office Location: Richardson, TX

Country: United States

Role Summary:

Join Mavenir Network and Client Operations team in developing cutting edge solutions for assigned client. Work in a Dev Ops mode to rapidly investigate solutions for Client issues.

Key Responsibilities:

* Performing tests using phones and clients and systems
* Collecting Logs and Cataloging issues
* Troubleshooting, call tracing, call flow review and debugging
* Isolating issues in call flows to relevant nodes
* Applying fixes to trial systems
* Hosting calls with R&D to drive resolution
* Maintaining and managing Action Registers

Job Requirements:

* Engineering Degree with a major in Computer Science or Equivalent Preferred
* 3-5 years' experience in wireless industry
* Experience with Tier 1/ 2 Troubleshooting Skills
* Basic TCP/IP and Linux networking knowledge
* Able to perform End to End testing / troubleshooting of voice call & messaging call flow
* Basic understanding of IMS domain
* Basic Understanding of VoLTE call flow and Messaging Flow (SMS/MMS/RCS)
* Basic understanding of error response codes
* Able to effectively work with customers over conference call or face to face to understand the issue details and perform required logs collection on appropriate nodes
* Experience triaging call flow issues as they are reported with preliminary analysis and assign to appropriate node owners
* Able to capture the packet capture / logs on product and perform basic analysis of the issue
* Technical and detail-oriented.
* Proactive. Readily demonstrates initiative (a "Go Getter")
* Collaborative and able to work in group settings

What We Offer? Mavenir offers a highly collaborative working environment and a robust benefits program.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a US applicant in need of special assistance or an accomodation while seeking empoyment, please e-mail careers@mavenir.com or call: +1-469-916-4393. We will make a determination on your request for reasonable accomodation on a case-by-case basis.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.

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