Operational Specialist
San Francisco, CA

Job Description

Description

We are looking for a passionate individual who is obsessed with quality and love what they do. ThirdLove is a hyper growth, hip and fun work environment looking for people who wants to learn, be creative and take part in growing an amazing company. We pride on our customer satisfaction and we are looking for someone to carry that torch forward.

THE JOB

* Create and manage integration with our third-party customer service engagement tools such as Zendesk, Textline, Shopify, Sprout Social, etc.
* Manage the CRM testing, configuration, workflow, troubleshooting, and reporting and provide technical support for the larger customer service team.
* Maintain access rights, user settings, and audit usage for third party tools.
* Partner with the product, logistic, data, marketing, and third party vendors teams to develop and implement workflows for the customer facing tools.
* Ability to create and deliver status reports and dashboards.
* Create, assist, and provide operational support to invested teams to implement best practices and education on tool usages.
* Collaborate with stakeholders and subject matter experts across the organization to develop research and request for proposal (RFP) and request for information (RFI).
* Organize and maintain product information, content and other information necessary for a RFP or RFI
* Manage all aspects of proposal creation including understanding business requirements and developing responses.
* Continuously identify opportunities to improve processes and quality; implement new quality initiatives as needed

THE QUALIFICATIONS

* 2-4 years of System or Application Administration experience/ education required with other Customer Service or Help Desk experience.
* Knowledge of how SaaS integrations work and experience with system troubleshooting
* Previous RFP or proposal experience preferred and Project Management experience
* Able to create and report both high level and detailed quality performance metrics.
* Ability to prioritize work assignment and excellent time management
* High level of customer focus and service excellence
* Strong analytical thinking and problem solving skills.
* Strong interpersonal and management skills
* Excellent communication both oral and written
* Able to influence internal and external partners with a positive attitude
* 4-year college degree