Onboarding Manager (Sequoia One)
San Francisco, CA

Job Description

At Sequoia, we are fueled by a passion to serve our clients and their needs. Through a blend of guidance, service and technology, we are revolutionizing the way employee benefits, 401(k), insurance and HR are experienced by companies and their people.

Sequoia's clients are innovative, people-first businesses who are shaping the future: the market disruptors, the paradigm shifters, and the leaders that are pushing their industries forward. As a team, we strive everyday to make an impact on lives in the workplace. We stay dedicated in our commitment to come through for people who put their trust in us, no matter what.

The Onboarding Manager will be responsible for the overall success and efficiency of the Sequoia One client implementation process and ongoing relationship management. You will be a key piece of our integrated service team ensuring that the first stage of our customer's relationship with us runs smoothly and positively.

What you get to do

* Project manage multiple client implementations simultaneously, partnering closely with internal and external stakeholders to consistently hit deadlines and deliver a stellar client service experience
* Build strong, long term relationships with our high tech clients
* Partner with internal teams to collect/manage data, setup documents, and communicate deadlines
* Coordinate system implementations and integrations through their full life-cycle, including: data collection, paperwork review, and partnership management
* Recommend process improvements, document process workflows, and lead team training's
* Field product/feature requests, and technical specifications from clients and communicate to appropriate parties for future development work
* Represent Sequoia's client service commandments to come through for our clients at all times
* Report back to management team on program implementations, and status of defined accountability metrics

Qualifications

* 5+ years of client facing/client management experience
* Prior HR and HRIS experience a plus
* Knowledge and experience with client/vendor relationship management and project management
* Strong initiative and self-motivation to learn quickly, and perform proactively
* Solutions-oriented approach to client product or service issues
* Extremely high attention to detail
* Ability to navigate through various web tools and communicate instructions clearly (experience with Professional Employer Organizations (PEO), benefits administration, HRIS, and payroll systems a plus)
* Management of multiple projects and deadlines in an entrepreneurial and collaborative work environment
* Passion and commitment to exceptional client service
* Confident and skilled communicator with clients and internal management
* Experience manipulating data in Excel (preferred)
* Previous experience with Salesforce is beneficial
* Bachelors degree

Our culture

* Integrity
* Passion for service
* Innovative
* Growth oriented
* Caring for others
* Promise-centric
* Focused on relationship building
* Meaningful & Fun

What can we offer?

Competitive salary + performance-based bonus programs

Great health insurance + wellbeing package

401k retirement savings plan