On Site Game and Event Support- Stadiums, Arenas & other Venues
Sterling, VA

Job Description

Technical Support (part-time variable hours to include weekdays, nights & weekends)

Sestra is looking for a Technical Support staff member responsible for maintaining & driving technical and operational assistance for some of our largest & most strategic customers. You will become a welcomed regular at MLB & MLS stadiums & other venues across the DMV, on-site to manage & ensure customer connectivity & success. This role will require you to work on a variable schedule to include some nights and weekends, during peak customer hours. This hands-on part-time role will report to the Director of Operations & is based primarily at customer venues in DC and Virginia. You will help support & drive the success of Sestra's Smart Dispensing solutions at stadiums, hotels, restaurants & more.

Key responsibilities:

* Gain a holistic understanding of the customer venue & its equipment in order to best assist with on-site support, station maintenance & routine line cleaning
* Become knowledgeable about common venue specific pain points and be proactive about identifying issues before they arise, wherever possible
* Keep up to date with company-wide upgrades and alerts, paying close attention to announcements relevant or applicable to your assigned


* Help to ensure proper technical setup for equipment & monitor connectivity of Sestra devices to maximize use of our equipment at each event


* Pick up, drop off and transfer supplies and parts when necessary, as instructed
* Build relationships with key stakeholders at the customer site, earning their trust by knowing they can count on you to support them & their teams
* Function as a frontline technical resource for on-site support and best practices, while ensuring speedy resolution of customer issues
* Provide IT support, troubleshooting & guidance to customers, including on the job training for customer staff and issue resolution, as needed
* Support customer health by ensuring that installation upgrades are current, keeping an eye out for potential updates, improvements or expansion opportunities

Qualifications/Key Requirements:

* Valid driver's license and reliable automobile transportation (with insurance coverage)
* Must be willing to work at customer venue during service hours, including nights & weekends
* Customer service oriented & believe in teamwork, collaboration & adaptability
* Ability to lift heavy equipment (PCS, chillers, carts & tables)
* Ability and skill to operate power and hand tools efficiently and safely
* Basic computer skills
* Ability and willingness to work in both indoor and outdoor locations in various temperature zones
* Ability to work under pressure and attention to detail

About Sestra:

Sestra was founded by Lev Volftsun, a serial entrepreneur who has sold two technology companies to Cisco Systems & a third to Metaswitch, with a total accumulated value of over $1B. We bring IoT connectivity to on-tap dispensing, serving up the perfect pour & delivering revolutionary loss prevention to our customers, who serve draft beverages (beer, wine, cocktails, cold brew coffee, etc.). Our patented pour control technology ensures that each & every beverage is poured to the exact volume & temperature specified, virtually eliminating costly over-pouring. Our hands-free, push-to-pour dispensing increases speed of service, thereby eliminating long lines & increasing revenues during the busiest service periods. Our connected devices record each & every event & syncs with the cloud to provide valuable real-time analytics & remote administration capabilities to our customers. Sestra's smart dispensing solutions are installed as mission-critical applications within iconic sports venues, performing arts centers, hotels & restaurants across the country. The Washington Nationals, Kennedy Center, Warner Theater, Lincoln Center, Greenbrier Resort & Longwood Gardens are just a few of our local clients.