NICE inContact Developer and Architect
Plano, TX

Job Description

Must have skills -

In Depth Knowledge in In-Contact cloud solutions,

Knowledge of designing and development of strategies & IVR coding through In-Contact Studio,

In depth Knowledge on genesys7.6/8.x tools and applications,

knowledge in Java for IVR call flow coding and migration,

Skills in Tools like In View, In-Contact Press Path, In-Contact Softphones(Max), In-Contact Call back tools,

Design and Development of IVR call flow using NICE In-Contact,

Expertise in resolving issues and bug fixing,

Good communication skills.

Good to Have skills --

Migration skills from Genesys to NICE In-Contact cloud solution,

Genesys Framework,

Integration skills with middleware system,

SQL and Oracle skills,

Experience on reporting tools,

Experience on PBX integration