Network/PC Analyst
Oakland, CA

Job Description

Summary

AC Transit is currently looking for top candidates for the position of Network/PC Analyst. This position responds to user requests to provide PC and network systems support and security by installing computer hardware and software, troubleshooting and resolving incidents/problems, maintaining routine databases, running test routines, and writing system documentation. This is an excellent opportunity to work at one of the largest bus agencies in California. In addition to working with some of the best in the business, AC Transit also has an excellent benefits package that includes pension, medical, dental and vision coverage, flexible spending and a 457 savings plan.

Representative Functions

* Receives user requests via telephone, email, and other forms of communication; and responds appropriately and in a timely manner using excellent customer service skills.
* Enters user requests and pertinent details and issues into the tracking system. Updates records, as needed, when tasks and projects are performed.
* Confers with users to identify needs, and to investigate, troubleshoot, and resolve user level issues with information, hardware, peripheral equipment, and software.
* Installs, replaces, relocates, and connects and configures PCs, workstations, and related peripheral equipment.
* Installs, connects, and configures servers and related network level equipment, under supervision.
* Installs, configures and tests software applications, updates, and upgrades.
* Investigates, troubleshoots, and resolves network level issues with applications, database interfaces, servers, workstations, and related equipment.
* Writes system and user documentation.
* Follows assigned schedules and timetables for projects and systems maintenance.
* Maintains records of software and hardware installed or repaired, and of work performed in assigned area, and may write or generate reports.
* May install telecommunications equipment, and related peripheral equipment on a limited basis.
* Performs related duties as required.

Minimum Qualifications

Education/Training: Equivalent to an Associate's degree from an accredited college or university with a major in Computer Science, Mathematics, or a related field; AND/OR completion of a recognized course of study in Computer Science.

Experience: Two (2) years of experience installing, maintaining, and troubleshooting issues with computer hardware and software and performing a variety of tasks in support of a network using Microsoft Windows workstations.

Desirable Qualifications:

* Excellent Customer Service
* Microsoft Windows 10 Support
* Tier 1 & Tier 2 Service Desk Support (phone,email,and in person)

Additional Information

Physical Requirements: Must maintain the physical condition necessary to perform tasks in an office setting operating a personal computer, keyboards, and other peripheral equipment; (2) must maintain mobility in order to safely drive a District vehicle to travel between District facilities; and (3) must maintain the physical condition necessary to perform the following physical movements: frequently stand, walk, lift and transport light objects weighing up to fifteen (15) lbs., push, bend, balance, kneel, crouch, access constricted spaces, and make fine motor movements with the hands, fingers, and arms; and occasionally lift and transport objects weighing up to fifty (50) lbs., pull, climb, crawl, twist, and reach.

THIS POSITION IS A UNION POSITION, REPRESENTED BY AFSCME

The Selection Process: The Human Resources department must receive a completed online application by the filling date. If this recruitment is "Continuous," it may be closed at any time without notice. Applications will be screened for job related qualifications, and those candidates who best meeting the qualifications listed on this Job Announcement will be invited to participate in an examination process that may include written, oral and/or performance segments. Current District employees must have satisfactory attendance and performance records up to and throughout the recruitment process. Finalists will be placed on an Eligibility List. When filling vacancies, the Human Resources Department will refer the top candidates to the hiring department for final screening and recommendation. Per Board Policy, selected candidates may require background checks performed on their criminal and/or financial records.

Benefits: All employees hired on or after January 1, 2016, may be in the District's Tier II pension plan covered by the Public Employees' Pension Reform Act of 2013 (PEPRA). As such, he/she may be required to contribute 6% or more of annual income towards the cost of his/hers District pension.

ADA Compliant and Drug Free Workplace: The Human Resources Department will make reasonable efforts in the recruitment/examination process to accommodate applicants with disabilities. If you have a need for an accommodation, please call Human Resources at (510) 891-4783.

The Alameda Contra Costa Transit District has established the goal of a 100 percent drug and alcohol-free workplace. Applicants will be required to undergo drug and alcohol testing prior to employment and those in safety sensitive positions will be subject to further drug and alcohol testing through their period of employment, including random drug and alcohol testing.

Equal Opportunity Employer