Network Operations Lead
Washington, DC

Job Description

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. Job Description SummaryManaging a Network Operations Center (NOC) operating on a 24/7/365 schedule, the Technical Manager provides overarching support the NOC Team collectively working to maintain Network stability ensuring that contract Performance Work Standards (PWS) are achieved, allowing our customer to meet its mission objectives. A commitment to the agencies mission is paramount. The working environment is dynamic, fast paced, often with conflicting priorities. The ability to adapt and adjust and proceed is key to success.NOC Technical Manager - Provides oversite and guidance to team of technical professionals responsible for supporting Network infrastructure operations. Provide support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice and Video) requirements and orders. Provide in-depth operational analysis of the Network and recommendations for IT alternatives in support of strategic modernization efforts. Responsible for the management of network performance and end-to-end service quality for the Network infrastructure (i.e. analysis of bandwidth reports; coordination with NOC Tools Team for improving performance, etc.). Reviews and analyzes overall end-to-end network performance in order to maintain an acceptable level of network quality of service as per business objectives, predefined network Key Performance Indicators, and established SLAs. Leads and participates in the assessment and selection of the network performance and management tools/systems for existing and new network technologies and services. Provides support to end users, operations personnel, and government program managers (i.e. Technical Subject-Matter Expert).Monitors and responds to hardware, software and network problems. Provides the routine testing and analysis of all elements of the network facilities.Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance. Troubleshoots network systems when necessary and makes improvements to the network. Oversee Software and Security Patching. Provide technical advice for projects as they are rolled-out (i.e. VLAN, data migrations, patching). Coordinate with the Program Manager to acquire resources for completion of projects. Provide inputs on project status to Business Analyst for status reporting. Ensures responsibilities are assigned to a Back-up Resource to cover planned or unplanned absences in coordination with the Program Manager.

Essential Duties and Responsibilities:- Install and maintain complex networks that typically link several computing platforms, operation systems and network topologies across widely dispersed geographic areas.- Evaluate hardware and software suitable for large complex networks.- Install, maintain and upgrade network interface programs.- Monitor and maintain security procedures.- Manage network performance.- Troubleshoot and resolve complex problems to ensure no disruption of mission-critical applications.- Maintain fault-tolerant systems and manages system backups.- Recommend changes in methods or procedures, where necessary.Minimum Requirements:- Typically requires a min of 5 years of related experience with a Bachelor's degree; or 3 years and a Masters degree; or a PhD without experience; or equivalent work experience.- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.- Demonstrates good judgement in selecting methods and techniques for obtaining solutions.- Networks with senior internal and external personnel in own area of expertise.- May have additional training or education in area of specialization.- Works on assignments that are moderately difficult, requiring judgement in resolving issues.- Understands implications or work and makes recommendations for solutions.- Communicates on complex or sensitive issues or draft such responses for supervisor or team lead.- Computer Professional Job Profile

* Employment is contingent upon contract award.

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.