Network Operation
Plano, TX

Job Description

ASSIGNMENT

* Ensures the management and supervision of managed and/or outsourced network infrastructure elements or systems.

MAIN ACTIVITIES

* Ensures the network performance analysis are carried out and initiates the resolutions of the analysis.
* Proactively detects and resolve network faults and incidents, informs Service Desk or customers, using processes and platforms to deliver 24x7x365 monitoring of the infrastructure.
* Resolves issues raised by the customer and provides based on Nokia products or 3rd party equipment including improvements in operation, auditing and validation activity.
* Develops Root Cause Analysis documentation and reports to internal and external teams on the RCA findings.
* Coordinates field operation activities to deliver corrective equipment, network and site maintenance
* Maintains customer relationship during integrations and troubleshooting phases
* Continuously ensures that best practices are applied and learnings from previous issues in performance are capitalized and shared with peers; is also responsible for ensuring that relevant decisions and actions are taken.
* Is the key contact for customer in its network management ; is responsible for creating, maintaining and improving the relationship with the customer on a day-to-day basis : operations review, escalation (if necessary), reporting

WORKING MODE

* On a daily contact with the customer
* Works closely with the PM to follow the services to deliver
* Collaborates with Sales team in case of new services proposal

LOCATION

* The NOC position will transition from Plano to Coppell by the end of 2019.
* This candidate for this position will be required to work any of the three shifts (Days, Evenings, Nights) as coverage requires.

COMPETENCIES

* Communication
* Consulting & Customer Business
* Network Operations
* Partner & Customer Relationship Mngt
* Network Architecture

SKILLS

* ITSM and CARE knowledge
* Computer Skills
* Benchmarking & Best Practice identification
* Service Provider Marketing, offer management
* Router and IP network troubleshooting
* RAN network troubleshooting Provider Marketing, offer management