Network Operation Center Manager
Washington, DC

Job Description

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. Job Description SummaryMAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. NOC/SOC opening is a Lead position with responsibilities for day-to-day operations of the Network Operations Center (NOC)/Security Operations Center (SOC). This oversight includes but is not limited to Personnel, Incident, Change, Service Level, and Problem Management. The position is fully responsible for talent and personnel or vendor management.Essential Job Duties - Manage day-to-day activity of NOC/SOC employees or vendors to ensure proper service delivery in the critical business areas of Incident, Change, Service Level, and Problem Management.- Coach and mentor all subordinates on the execution of processes and procedures.- Ensure accurate time keeping of employees and contractual management of vendors- Responsible for personnel reviews and performance recommendations as necessary- Manage personnel to ensure trouble tickets are accurate, provide reports, and ensure proper escalation occurs.- Act as an escalation point for critical recovery decisions.- Provide oversight for the execution of all required change activities and participate in the existing change processes- Ensure proper reporting and classification of incident and change tickets. Analyze performance and recovery time as it pertains to Incident Management. Account for all Service Level Agreements and Key Performance Indicators associated with service availability, performance, and response.- Ensure proper documentation is available for compliancy purposes.- Engage necessary personnel to address chronic issues identified by the Problem Management team.- Ensure continued progression to problem resolution occurs.- When required, act as a voting member of the Change Authorization Board and a member of the Process Review Board working groups.- Act as the primary interface to the NOC/SOC customers and maintain a strong communication bridge between business partners.Education and Experience Requirements - Extensive experience with LAN/WAN/MAN and VoIP Network, Understanding and experience with Trouble Ticketing Reporting tools (Service Now)- Have successfully managed a team that included Network Operation- Have extensive NOC/SOC support experience.- IT management and project management experience- Microsoft Office, Microsoft Visio, Microsoft Project, PowerPoint, Microsoft Excel experience- Understanding of Syslog, SNMP, SolarWinds or equivalent Network Monitoring Tools, LAN/WAN, VoIP, CCNA / CCNP CertificationJob Type: Full-timeLocation: Remote and Onsite (80 M Street Washington D.C. / 1201 Maryland Ave. SW Washington D.C)Travel: Required to East OCC located in Washington, D.C., West OCC located in Denver, CO and related sites as necessaryIn accordance with contractual requirements: Employment and continued employment is contingent upon obtaining and maintaining a favorable initial and final suitability determination, which will be decided in the sole discretion of the Census Bureau.

Essential Duties and Responsibilities:- Serve as manager of the IT Security Team.- Support the Security Operations Center.- Develop policies and procedures to ensure agency's compliance with departmental policies, federal law and regulations.- Develop and implement information sharing regarding cyber security best practices and common vulnerabilities.- Conduct, as needed, system penetration testing, vulnerability assessment, and security risk analysis.- Support process, technical and R&D activities.- Conduct research of new technologies, systems and processes to make recommendations on the enhancement of the company and client/project's security posture.- Perform research and preliminary proof-of-concept testing of security tools.- Serve as the System Owner liaison.- Conduct incident response activities to include investigation, containment, and mitigation of undesired activities that pose a risk to the Department's IT assets.- Prepare and submit SAR responses.- Perform audit log, firewall, forensic reviews.- Analyze events and correlation to specific incidents.Minimum Requirements:- Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.- In some instances this manager may be responsible for a functional area and not have any subordinate employees.- Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.- Follows processes and operational policies in selecting methods and techniques for obtaining solutions.- Acts as advisor to subordinate(s) to meet schedules and/or resolve problems.- Develops and administers schedules, performance requirements; may have budget responsibilities.- Frequently interacts with subordinate employees, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.- Often must lead a cooperative effort among members of a project team.- Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.- Provides guidance to subordinates within the latitude of established company policies.- Recommends changes to policies and establishes procedures that affect immediate organization(s).

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.