Network Analyst
Melville, NY

Job Description

Company Summary

At Crown Castle, we work around the country to build and maintain the infrastructure behind the world's most revolutionary technologies. Our portfolio of communications infrastructure (towers, small cells, fiber) connects cities and communities to essential data, technology, and wireless service-bringing information, ideas and innovations to the people and businesses that need them. As the nation's largest provider of communications infrastructure and with more than 5,000 employees across the country, we've been building the connections that people depend on for 25 years. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $70 billion.

Position Title - Network Analyst - 5N

Position Summary

Within this role the candidate will oversee the configuration, layout, maintenance of the entire network. This person will also analyze, supply feedback, look for trends and provide additional technical support to the Network Control Center. The Analyst will also research and evaluate the network through our NMS tool and recommend needs where applicable. This role will also include interaction with our customer base to provide support, status and direction to ongoing initiatives. The Analyst will need to be well versed with the administration of a heterogeneous network across multiple platforms. The Analyst will work cross-functionally with internal departments, external vendors and the NCC team to coordinate corrective actions, resolve issues, provide documentation as well as metric to performance within our deployed infrastructure.

Essential Job Functions

* Plan, validate and deploy network corrective measures as needed
* Provide network troubleshooting documentation and run books for the department
* Continuously review all NMS and EMS systems for process improvement
* Interface directly with customers related to identified chronic issues till resolution
* Investigate and supply TRR's to customers as requested
* Work with support and vendors to resolve complex network problems
* Organize and drive all post mortem meetings till resolution and closure
* Provide weekly ticket review related to all NOC tickets to ensure accuracy and content
* Provide the deep dive analysis through the NMS system to proactively identify network issues
* Provide metrics (internal and/or customer facing) to management as requested related to team and network performance
* Lead all complex change management activity
* Provide feedback to management on process and procedural improvement
* Direct compilation and validation of records and reports concerning network operation and maintenance
* Effectively prioritize workload and alter as needed in the interest of the business needs
* Lead by example and drive the core values of the company
* Always ensure a quality customer experience

Education/Certifications

* Bachelor's degree from an accredited College or University in computer science or related area required. Equivalent work experience in a similar position may be substituted for educational requirements.
* Certifications in leading networking hardware/software preferred

Experience/Minimum Requirements

* 5+ years' network administration experience.
* Excellent written and verbal communication skills, interpersonal and presentation skills
* Ability to manage projects and drive action items with customers and inter-departments
* Ability to promote cross-functional collaboration and teamwork.
* Ability to perform tasks with minimal supervision