Network Analyst
Chicago, IL

Job Description

Position Details

Job Title NETWORK ANALYST Position Number 8100178 Job Category University Staff Job Type Full-Time FLSA Status Exempt Campus Rogers Park-Lake Shore Campus Department Name INFRASTRUCTURE SUPPORT SERVICES Location Code INFRASTRUCTURE SUPPORT SERVICES (07160A) Is this split and/or fully grant funded? No Duties and Responsibilities

This position will perform a combination of technical and resource services in the installation, operation, diagnosis, maintenance and repair of voice and data networks. It will also provide technical support to clients and assist with project work for a variety of infrastructure- and facilities-related initiatives.

* Installs, troubleshoots, repairs and maintains telecommunications equipment and surveillance equipment.
* Installs, configures, and supports voice/data network hardware and software.
* Analyzes and resolves voice/data network problems.
* Creates and keeps current network documentation, including network problems and resolution logs for future reference.
* Provides technical support and guidance to users.
* Determines plan layout for moderate equipment changes or network modifications.
* Works with senior-level analysts and other ITS staff on infrastructure-related projects.
* Works as a team member with other Infrastructure Services staff to ensure connectivity and compatibility between systems.
* Performs other projects and responsibilities as required.

The majority of the work for this position will occur within the standard work week. However, this position will be on-call, and may need to work during off-hours to respond to problems, maintenance, and scheduled projects.

Minimum Education and/or Work Experience

Associate's degree or its equivalent.

and

Experience in telecommunications, networking, or related field.

Qualifications

* Must be detail oriented, results focused, possess effective written and verbal communication skills, and be able to support change management initiatives.

Reasoning Ability:

* Synthesizes complex or diverse information; Generates creative solutions; Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in both group and individual problem solving situations. Looks for ways to improve and promote quality; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
* Demonstrated ability to research and resolve problems using a variety of resources and tools
* Prioritizing numerous issues of varying severity, and effectively manages the resolution of all issues within accepted service levels.

Interpersonal:

* Exceptional customer service skills; Great attitude and strong work ethic; Ability to work independently and in team settings; Maintains confidentiality and follows ITS and other university policies regarding data security and protection; Balances team and individual responsibilities; Contributes to building a positive team spirit; Effectively influences actions and opinions of others; Strives to continuously build knowledge and skills; Shares expertise with others; Able to communicate technical ideas and concepts to non-technical audiences; Excellent verbal and written communication skills.
* Diversity - Shows respect and sensitivity for cultural differences; educates others on the value of diversity.
* Ethics - Treats people with respect; Works with integrity and ethically; handles sensitive and confidential issues and materials appropriately.

Organizational Skills:

* Supports the organization's goals and values; Develops strategies to achieve organizational goals; Adapts strategy to changing conditions; Includes appropriate people in decision-making process; Strong administrative and organizational skills.

Availability:

The majority of the work for this position will occur within the standard work week. However, this position will be on-call, and may need to work during off-hours to respond to problems, maintenance, and scheduled projects.

Certificates/Credentials/Licenses

none

Computer Skills

Adept user of Internet, e-mail and other office automation systems. Possess working understanding of OSI layer and cabling techniques

Supervisory Responsibilities No Required operation of university owned vehicles No Does this position require direct animal or patient contact? No Physical Demands Lifting, Carrying Working Conditions None Open Date 06/24/2019 Close Date Special Instructions to Applicants