MS Dynamics Analyst
Monterey Park, CA

Job Description

Connection has a fantastic opportunity through our technical staffing division in Monterey Park, CA. We are looking for an MS Dynamics Analyst. This is a contract opportunity with an immediate start.

Job Details:

* Gather requirements from stakeholders, and translate to design
* Develop a roadmap for CRM initiatives, and customizations.
* Work with agile cross-functional teams to deliver business impacting and efficient functionality
* Partner with business leaders to ensure clear requirements and priorities.
* Maintain Security within the system for Users and User Groups.
* Maintain system licenses, (issue and reclaim).
* Monitor system health and continually "tune" the system for optimal performance.
* Assist in developing and implementing integrations between the CRM system and other systems, including exception management and resolution.
* Coordinate and communication status and escalations with the Business, Vendor and IS leadership.
* Activates system features and functions to fully achieve benefits of the CRM System.
* Maintain version control, including communication of all system changes and notices appropriately and as defined by protocol or requested.
* Manages, plans, tests, and implements all system upgrades and patches, including hardware, software, and operating system changes.
* Maintains Test and Production environments as well as other non-production environments as needed and keeps them in sync as much as possible.
* Provide Level 1 end-user support.
* Provides project and activity status reports as requested.
* Utilize tools for monitoring CRM system usage and assists in the development of corrective action plans when issues are discovered.
* Responsible for leading medium-sized cross-functional projects.
* Perform all other related duties as assigned.
* Bachelor's degree required
* Using a Customer Relationship Management system, preferably Microsoft Dynamics
* Minimum 3 years' experience: SQL Programming (ETL & SQL server 2008/2012), JavaScript & JSON for CRM scripting, Scribe DTS job development
* Health care experience a plus.