Mission Operator - TS/SCI with poly required
Fort Belvoir, VA

Job Description

Job Description

The Mission Operator performs 24x7x365 mission console operations on a rotating 12-hour shift basis for complex Government satellite/ground systems. The Mission Operator performs the following duties to support successful mission operations to customers:

Situational Awareness and Monitoring:

* Monitor space-ground communications, status of system resources, schedules, tasks, and activities to enable informed operational decision making
* Follow approved operational procedures to take action in response to non-nominal conditions
* Identify, track, report, and coordinate internal and external outages
* Maintain awareness of planned outages and maintenance activities, account for these in scheduling, provide reporting as required, and coordinate with customers to create mitigation strategies
* Track and coordinate planned outages or maintenance activities
* Monitor communications and database updates from external segments related to planned outages
* Evaluate and assess impacts, coordinate with external segments, compile event data and impacts into tool, and follow procedures to notify customers
* Coordinate with external segments and customers to minimize operational impacts and ensure customer awareness of pending outages and key activities
* Follow approved procedures to mitigate and resolve issues
* Assess and evaluate impact of outages to customers
* Log and support reporting of outages to management and customers
* Support creation of a daily Morning Report following approved operational procedures
* Perform remote diagnostic monitoring of systems
* Support 24x7x365 mission operations in coordination with others including anomaly resolution

Mission Planning and Scheduling:

* Plan, schedule, and manage mission operations to satisfy mission requirements
* Support users with resource allocation analysis and service plan de-confliction in order to optimize mission
* Conduct analysis trending, and reporting following operational procedures
* Develop procedural workarounds to achieve full or partial restoration of operational capability in accordance with established and pre-coordinated plans, procedures, and/or tools
* Support contingency Operations Planning to support routine and contingency operations (e.g., space vehicle and ground anomalies and COOP)
* Follow procedures to notify customers as needed

Mission Processing:

* Monitor and perform actions related to mission processing
* Support requests for re-processing and/or playback, requests for lab analysis, and feedback to customers on results of each lab analysis and playback

Command and Control:

* Monitor payload telemetry and perform payload command and control
* Support payload operations in coordination with others

Customer/User Outreach and Support:

* Provide mission support to users following operational procedures
* Log problems reported by customers/users and track them to resolution
* Log mission-related communications with Ops floor including phone calls to/from users and external system segments
* Gather feedback on customer/user satisfaction and identify areas for improvement
* Support customer/user test needs to include system validation and customer/user field tests
* Perform periodic system end-to-end testing
* Support payload operations in coordination with others
* Participates in special projects as required

GDIT duties may also include:

1. Directs and conducts strategic, operational, and/or tactical intelligence collection/collection management in one or more discipline, such as HUMINT, SIGINT, MASINT, OSINT, and/or DOMEX.

2. Directs production of intelligence reports in the form of Intelligence Information Reports or other INT-specific format.

3. Conducts INT-specific source management activities and exercises proper counterintelligence tradecraft.

4. Directs, prioritizes, coordinates, and tracks mission requirements and tasking for collection assets.

5. Maintains current knowledge of relevant technologies and subject areas.

6. Provides guidance to less experienced staff, and may have supervisory responsibilities.

7. Participates in special projects as required.

Education

BA/BS in a related technical or military discipline.

Master's Degree preferred.

Qualifications

5+ years of related experience supporting intelligence operations.

Required Skills and Experience:

* Experience: Prior relevant experience in complex satellite/ground system operations
* Training: Must successfully complete a formal training and certification program. During initial position training, learn 24x7 operations while concurrently supporting operations. While working in a 24X7 shift role, become certified in entry-level position and then advance to more senior position.
* Hours: Assigned on a rotating 12-hour shift basis to support 24x7x365 mission operations. Also provides on-call support during off-hours on a rotating basis as needed to support of 24x7x365 mission operations.

Desired Skills and Experience:

* Willingness and ability to work rotating 12-hour shifts to support 24x7x365 mission operations (including willingness and availability to work overtime with short notice and/or fill in for other shift members if needed)
* 24x7 work experience monitoring and operating complex satellite/ground segment missions
* Prior military experience operating complex satellite/ground segment missions is a plus
* Proficiency with satellite/ground segment mission operations tools and MS Office (Word, Excel, PowerPoint)
* Excellent communication skills with ability to and experience establishing customer intimacy
* Demonstrated ability and experience working effectively on a small team in a fast-paced, near real-time rapid decision-making environment with the ability to remain calm under pressure
* Problem solving, strong interpersonal skills, and the ability to work in a multi-site, multi-contractor team
* Ability to follow procedures and manage tasks, activities, information flow in a methodical/disciplined manner
* Ability to distinguish colors on a computer monitor (green, red, yellow, blue, white)

Benefits of this Position:

* Opportunity for Fast Growth within the program
* Onsite Gym - get your workout in before work, during your lunch break, or at the end of the day
* Professional Development Assistance - Covering the Cost of Obtaining Professional & Technical Certifications (depending on program)
* Educational Reimbursement - toward degree programs and individual coursework
* 401K Match - with 100% vesting on day one
* Health, Dental and Vision Coverage to keep you healthy, starting your first day
* We know work-life balance is important, GDIT offers Paid Time Off, Plus 10 Paid Holidays
* Parking and transit commuter benefits

Why Work at General Dynamics IT?

* Work with top talent and some of the brightest minds in your field
* Support missions that make a difference to our Nation
* Become part of an organization that that is committed to the highest ethical standards in all that we do
* Thrive in the stability of a large organization, with the ability to move onto new opportunities, supporting different missions, building your career within GDIT
* Want to move, or find a job close to home? We have positions in several locations in the United States and the world
* Enjoy a culture that supports work-life balance

General Dynamics is a Fortune Blue Ribbon Company and Clearance Jobs Top 10 Government Contractor.

ABOUT:

General Dynamics Information Technology solves our customers' challenges through future-focused technology and services, ingenuity and deep mission-knowledge. Partnering with government, defense, the intelligence community, industry leaders and cutting-edge technology companies, we deliver solutions that make a difference - helping our customers to advance mission performance, transform operations and discover opportunities to build a better future.

#ISDCJ

#DPOST